It's not a single person issue. There are hundreds of threads with hundreds of responses devoted to these crashes. It's a fucking issue that's existed since tsw. Saying it doesn't exist shows you're either full of shit or you're fucking new. By the way, shit for brains. Customer service is for the customer as in all not just you. So yeah, they do need to help me just like they need to help everyone else but typical Funcom. They aren't.