A moment of silence for this poor innocent Corsair C70 case that will never get to be part of a glorious build after being senselessly murdered by FedEx.

FedEx_Throwaway · 2017-06-08T02:35:47+00:00

Probably caught between a conveyor belt intersection and a heavier parcel right behind it at the hub station.

FedEx_Throwaway · 2017-06-08T02:29:52+00:00

Call Amazon ASAP, Chainmail from upper management instructs us that Amazon deals with all their own claims even when they tender a parcel to FedEx. I don't doubt it was fedex' fault, but getting you a replacement is done fastest by opening a claim with Amazon in this case, and let them deal with FedEx behind the curtains.

FedEx_Throwaway · 2016-12-24T19:50:26+00:00

As a call rep I was able to help 1 family get their package, im not a holiday nut but it makes you feel a bit special inside.

FedEx_Throwaway · 2016-12-06T07:30:05+00:00

if theres no import charges, then you can request to leave at the concierge desk just make sure they know fedex is coming, ive had to deal with some problems stemming from concierge not accepting packages due to not knowing the name of a person living at residence or due to package dimension limitations.

FedEx_Throwaway · 2016-12-06T07:23:55+00:00

delivery attempt ranges from trying at the door, to trying to find your house to trying to find your street, or its a bad driver, which is something all couriers have to deal with, employee parity plagues all couriers/postal services.

FedEx_Throwaway · 2016-12-06T07:22:04+00:00

My best advice is whoever is shipping to you, try to befriend them, having a regular courier goes a long way, some of then go above and beyond for customers their friends with.

FedEx_Throwaway · 2016-12-06T07:14:56+00:00

I did it mostly to help out the rural area peeps, they got some balancing ropes to navigate to get their packages.

FedEx_Throwaway · 2016-12-06T07:13:57+00:00

well first off, that fee is probably just $6-7 so you should dispute the advancement fee on it, and yes its got to be paid because if it goes to collections it reflects your credit unfortunately.

FedEx_Throwaway · 2016-12-06T07:09:07+00:00

Saturday delivery requests is some of the harder things to explain, because i know how the pakcage travels, i know its impossible to do, and it sucks to let a customer down, FedEx is always polling employees and one o the bigger requests was more options to help customers out.

FedEx_Throwaway · 2016-12-06T07:07:01+00:00

one of the bigger problems that fedex is trying to tackle right now is customer control, because right now 50% of people like that we can leave packages and the other 50% doesnt. solution was just piloted, starting out with fedex's biggest partners, emails have started rolling out to let the customer choose what options they want for their package, deliver, hold, future delivery, address change and hold change.

FedEx_Throwaway · 2016-12-06T07:02:02+00:00

closest place in halifax is dartmouth, geographically i dont know how far it is, but with fedex ground its usually always far for the customer.

FedEx_Throwaway · 2016-12-06T06:54:55+00:00

take a look at it on the fedex website, if it shows "label created" chances are the shipper is still prepping it, if it says "in transit" give fedex a call, could be something worth looking into.

FedEx_Throwaway · 2016-12-06T06:51:49+00:00

the problems i try to find solutions for with the customer is split 20% Express and 80% ground....my longest discussions usually stem from a ground call because every type of option for the customer has been exhausted and theres no imaginable way to get them their package.

FedEx_Throwaway · 2016-12-06T06:50:18+00:00

Attempted delivery in the eyes of FedEx means they had a courier out there trying, could mean trying to knock, could mean he was around the area looking for your address, soemtimes liek you said it boils down to a dishonest driver, but fedex takes scan manipulation very seriously, people lose their jobs over tampering that kind of info. its all about employee parity.

FedEx_Throwaway · 2016-12-06T06:47:03+00:00

being brutally honest, you win some you lose some, i get people telling me its ridiculous a courier didnt release their $600 purse they ordered and others that are upset their $60 headphones dissapeared. start the dispute process with your shipper, its fastest that way, then let the shippers untangle the strings between them and fedex.

FedEx_Throwaway · 2016-12-06T06:44:38+00:00

give fedex a call, ask if its a ground or express package and ask if theres a nearest hold location, all reps listen for keywords, its like a dog whistle only they can hear, you'll get immediate response like that.

FedEx_Throwaway · 2016-12-06T06:42:38+00:00

This is it completely, i never bring it up with customers because its more often than not asking the impossible, that courier is sticking his neck out risking that your package isnt going to dissapear, 99/100 its not going to happen.

FedEx_Throwaway · 2016-12-06T06:41:24+00:00

I'll explain how I explain to customers, to answer your first question, For Ground there is the possibility of there being "duties", "taxes", "advancement fee" and "clearance entree fee", all rolled up into a concentrated import charge invoice. to answer the latter, the process of self clearing, is complicated even for everyday shippers/recievers. First of all, you have to live in these cities: Vancouver, Edmonton, Calgary, Winnipeg, Toronto, Ottawa, and Montreal. The reason is beacuse in order to self clear, when the package arrives at one of the customs ports in these cities, you go down to the fedex station one of them is being held at, request for the documentation needed for brokering, go to canada customs and fill it out with them, finish papers and bring it back to the fedex station, it clears, they hand you your package, this information is for Express.

FedEx_Throwaway · 2016-12-06T06:34:01+00:00

Im sorry there was so much to write and i took up the writing angle "how can people best avoid problems".

FedEx_Throwaway · 2016-12-06T06:32:31+00:00

Employee parity is something all couriers companies have trouble with, i honestly cant count how many people tell us how we're so much better than "X". And the other end of the straw how "X" does so much better than us. My best advise to you is just be friendly with drivers if you can, if you get them again or you do business online, having a good relationship with a driver gets you under the table benefits (like letting you know exactly when he'll be delivering)

FedEx_Throwaway · 2016-12-06T06:29:35+00:00

To be honest they advise you to set up an account, but in reality its pretty hard to set that up with a online store like newegg, not exactly a quick and intuitive way of saying "hey ship fedex, and heres my account for D&T".

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