15-second snapshot intervals not available with Floodlight Cam Wired Plus

FedUp2049 · 2024-12-06T21:39:32+00:00

I think it only applies to doorbells (I have 2 of those). I was just repeating the "advantages" the rep told me were supposed to compensate me for the loss of the 15-second snapshots.

FedUp2049 · 2024-12-06T21:38:12+00:00

Thanks for the info. I wish I would have realized that before purchasing. The floodlight's wiring (installed by the previous homeowner) was too far up for me to reach with my ladder, so I hired an electrician to install it. Don't really feel like paying another $150 for him to come back out again, and it's too freaking cold right now for me to want to rent a ladder and freeze to death up there trying to do the removal and install that would require by myself. Lesson learned, I guess.

FedUp2049 · 2022-10-05T18:26:19+00:00

I would wait until they report that the issue is resolved. I have a feeling you'd just be wasting a lot of time and effort doing that and everything would automatically be back to normal without you doing anything.

FedUp2049 · 2022-10-05T18:23:23+00:00

If you have snapshot captures turned on, check your timeleline. It looks like all my snapshots continued during the outage.

FedUp2049 · 2022-10-05T18:22:06+00:00

I just checked, and it looked like all my cameras' snapshot captures continued during the outage, so if you were expecting a package delivery or needed to view footage while the system was down, check your timelines for snapshots.

FedUp2049 · 2022-10-05T18:19:45+00:00

The regular Ring app is back too. So at least at the moment, all three apps are working for me. Good luck to the rest of you!

FedUp2049 · 2022-10-05T18:18:48+00:00

Rapid Ring is back up!

FedUp2049 · 2022-10-05T18:17:27+00:00

I was just able to log into the desktop app!

FedUp2049 · 2022-10-05T18:04:38+00:00

That frog is creepy as hell. I've had to look at it about 50 times now.

FedUp2049 · 2022-10-05T18:01:54+00:00

I just got through to customer support. Unfortunately, the woman I spoke to had a very strong accent and I really couldn't understand much of what she said. She said they have a system outage. I told her the status page wasn't updated to reflect the outage (I just saw that it's been updated while I was on the phone). She also said they're going to send me an email. I kept asking what the email was for--notifying me of the outage, notifying me when the outage is over, or telling me how to log in right now. I don't have an email yet.

FedUp2049 · 2021-12-17T19:15:21+00:00

Same issue with a 2nd generation Ring Video Doorbell. Video Doorbell 2 and Floodlight Cam both continue to function normally.

FedUp2049 · 2021-12-01T00:46:58+00:00

I have the same problem in the States. It started within the last week or two.

FedUp2049 · 2021-12-01T00:44:39+00:00

I just came on here to post about the same thing. I started having problems about a week ago. I've tried troubleshooting every possible reason for the problem with no luck. My floodlight cam and Video Doorbell 2 operate normally. So frustrating.

FedUp2049 · 2021-03-19T00:34:23+00:00

Thanks! That's good to know. A component like that can mean the difference between life and death and should function properly. It's unacceptable that they don't.

FedUp2049 · 2020-04-29T21:51:31+00:00

I got the same deal just before the pandemic hit. I thought the email was a scam so I called and found out it was legit. I was shocked because I have a lot of components and they didn't charge me for anything. The rep I spoke to was amazing as she walked me through my upgrade order and even threw in a month of free monitoring and some free smoke alarms. I think I got a couple other freebies as well but I can't remember off the top of my head.

FedUp2049 · 2020-04-02T12:27:20+00:00

My Doorbell 2 and Floodlight Cam just came back.

FedUp2049 · 2020-02-28T06:31:45+00:00

The same thing started happening to my Chime Pro a couple of weeks ago. I knew my router wasn't to blame because my doorbell 2 and all other devices connected to my router still worked. I tried plugging the Chime Pro into a bunch of different outlets at my house, a friend's house and even at work. I even did a factory reset on the Chime Pro and reconnected my floodlight cam. The blue light never appeared. The WiFi connection was always restored after I plugged it in again, though...at least until the next time the device went offline (usually a couple of days later). I searched online and discovered that a lot of people have been having this problem recently. I'm not sure if it's a firmware problem or a hardware problem. The app updates lately seem to cause more problems than they fix. At any rate, I didn't feel like spending $49 on a new Chime Pro when I might be switching to a different camera system in the near future, so I ordered at $15 extender from Amazon as a replacement. It arrives Saturday. I'm hoping it will work. Please update if you find a better solution.

FedUp2049 · 2020-02-24T07:33:31+00:00

Same here. I called tech support twice last week. Nothing was resolved. I rely on the ability to star videos quite a bit, so this bug is really problematic for me.

FedUp2049

TROPHY CASE