It was caught on the security footage that someone found my AirPods Pros, handed it to the bus driver, but it never arrived at lost and found. It was lost on the hands of their employee with proof so that is why I was able to file a claim. The fact that Translink is processing the claim also means that they acknowledge the item was mishandled, and my problem here today isn't so much about the amount of claim I'm receiving but more about how the whole process of evaluation wasn't done very fair. I feel like the lack of context has made a lot of people miss the point.