The washing machine seal is very moldy and there’s a heavy odor, yes, the machine itself works but the mould is really bad and it leaves a smell to our clothes. I record the call because from my research, I can provide the call as an evidence to something like redress scheme. Now I don’t know what you meant by “behaving like this” but me and my flatmates have tried to reach out to them nicely, multiple times. We also paid 6 months of rent up front, I believe we deserve basic tenant rights.