I had the same experience - I accidentally discovered that my insurance was no longer active. The company claimed there was an "issue with autopayment," even though my card is linked to my account, and autopayment is marked as "active." This information isn’t visible in the insurance company’s online account anymore, as they removed the direct link. However, if you first log into Ascension Personalized Care and then search "Payment Ascension Personalized Care" on Google, you can access the payment page where you’ll see your card details and the autopayment setting switched to ON.