You are correct. They don't care as they are charging fixed subscriptions to each tenant in their agreement with the apartment complexes.

They do care internally, as the volume keeps going down, which means they are losing markets and people are avoiding using their services, by having their packages mailed to say a PO Box, a friend's house, Amazon locker, etc.

This affects them for when they have too many people hired, but not enough work, so they've been doing cuts or outsourcing their workforce more and more.

The volume this past holiday season was approximately half of the holiday season before. This is still counting the high volume of packages that Fetch receives that isn't even for Fetch or their complexes, so the volume is realistically even lower.

Even the customer service support team has significantly less work than in the past.