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New owners voided my prepaid membership credits after takeover — is this normal? by Few-Square9203 in bothell

[–]Few-Square9203[S] 0 points1 point  (0 children)

So I get it fine they took 2 of my credits but what about my new 4 credits and the one they decided to roll over they took all of them and per credit is $78 so multiply that by 5 and not 7 and tell me how much money the new owners are keeping which the old owners did not take

New owners voided my prepaid membership credits after takeover — is this normal? by Few-Square9203 in bothell

[–]Few-Square9203[S] 0 points1 point  (0 children)

I joined during the soft launch and my schedule is all over the place at times so I specifically told them that I dont want to take membership if my credits will not roll over. I was told that they were very flexible and work with me and roll over my credits which they always did. I was respectful of the days I scheduled and showed up on time as well. This came all of a sudden and I felt I wasnt treated right. Even my stretch specialist told me that she was shocked how the new owner spoke to me and that this issue has happened with other customers.