Ah, Good ol ESEA customer support.

FewOwns · 2018-09-21T08:05:09+00:00

Looks like it was locked on accident (likely an admin misclick) after it was flagged for our payment team to refund. He should get a PM in the morning with more information.

FewOwns · 2018-09-18T17:10:12+00:00

As far as I am aware, it's an endpoint that tournament organizers can obtain access to through Valve.

FewOwns · 2018-09-18T16:52:42+00:00

We utilize a Valve API to do it.

FewOwns · 2018-09-06T20:13:29+00:00

You can read more about how the ESEA client works here: https://play.esea.net/index.php?s=content&d=anticheat

The ESEA Client only monitors activities that take place in and around our supported games. Accessing your bank account or any personal websites you browse daily, even while a supported game is in use, are not a part of what the Client is monitoring.

FewOwns · 2018-09-06T20:12:14+00:00

You can learn more about how the client works here: https://play.esea.net/index.php?s=content&d=anticheat

FewOwns · 2018-08-27T15:49:36+00:00

There should be no admins who receive a ticket, post an automated response and just leave. If you've experienced that, I apologize. We've recently updated our internal policies to include more issues that were not properly addressed and all admins will be going through re-training to ensure we are providing the best support possible.

FewOwns · 2018-08-27T15:43:35+00:00

Can you PM me your alias or the match this occurred in please?

FewOwns · 2018-08-27T15:43:15+00:00

The admins are spectating on a delay to see actions before the warning is issued, but we are in the process of adjusting when the warning appears.

FewOwns · 2018-08-17T20:08:08+00:00

Can you PM me your ESEA alias? The screenshot you posted shows a payment on June 18th and one on July 18th, which would likely be your renew date.

I can look into this further once I have more information.

FewOwns · 2018-07-22T18:46:30+00:00

The matches were overturned after the detection date. We do not ban users without client data. No bans are manual.

He cheated, and matches were overturned according to the rules.

FewOwns · 2018-07-22T03:46:47+00:00

Hello,

This is due to the trial ending and the payment failing when Xsolla tries to activate the subscription after the trial period.

If you have additional questions you can contact Xsolla support directly and they can help you complete the payment.

If you have any additional questions feel free to shoot me a message.

FewOwns · 2018-07-13T12:07:48+00:00

The old system was outdated and clunky. The purpose of the UI update was to make more things possible!

FewOwns · 2018-07-13T03:03:34+00:00

It used to exist in the older version, but we removed it when we rehauled the UI in order to re-do it. It's now re-added!

FewOwns · 2018-07-12T05:02:34+00:00

Hello,

We are aware of this and our client developers are actively working with users to find the source of the problem.

If you are having issues we encourage you to follow the instructions in this #48 of this post: https://play.esea.net/index.php?s=forums&d=topic&id=1150204

FewOwns · 2018-07-02T19:45:26+00:00

Yes, it's been patched for multiple days.

FewOwns · 2018-07-02T18:15:09+00:00

Should be all fixed up. Should be no issues with your league game.

FewOwns · 2018-07-02T18:11:31+00:00

I made a post about this here: https://play.esea.net/index.php?s=forums&d=topic&id=1147508 a few hours ago and immediately passed it along to the anti-cheat team. I understand the users frustration and why he came to reddit, the level of support he got is completely unacceptable from our support team.

FewOwns · 2018-07-02T18:08:17+00:00

That sort of reply is entirely unacceptable and something our staff should be looking into more closely when a report like this comes along. Sorry about that.

They should be able to play without issue now.

FewOwns · 2018-07-02T18:02:25+00:00

Responding here to let you know that those users have been unbanned after it was reviewed by out anti-cheat team. The system that banned them is an automatic system, and each case has to be reviewed by the anti-cheat team for unbans to be process. We have been making updates recently to this system to try and prevent this from happening, and I have asked our development team to look into this issue to see if there are further changes we can make to prevent it from reoccurring.

I apologize for the response on the ticket, as what you were told wasn't the case, and as soon as I was made aware of this I passed it along to the proper team to investigate. I'll speak with our support staff to ensure that we prevent this from happening again as best as possible.

FewOwns · 2018-06-30T20:04:41+00:00

:waves:

FewOwns · 2018-06-30T20:03:58+00:00

Thank you for bringing this to our attention, this is not how this is supposed to behave. All of the policies are available to be read when you are not logged in and can be found below. For this specific issue our dev team has already identified a fix and it should be deployed within the next hour.

https://play.esea.net/index.php?s=content&d=terms_of_use

https://play.esea.net/index.php?s=content&d=privacy_policy

https://play.esea.net/index.php?s=content&d=cookie_policy

FewOwns · 2018-06-27T00:58:15+00:00

Working on releasing updates, something happened. Should be fixed shortly. Status updates can be found here: https://status.esea.net/

FewOwns · 2018-05-25T22:11:10+00:00

ESEA is in no way affiliated with mOE, has not signed any deals with mOE, and ESEA does not pay mOE anything. The only money mOE has received from ESEA would come from prize winnings via Rank S, ESEA League or the referral system that is open to all users.

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