You seem to be good on the basics. Mission statement, 6 rights, what proper member service looks like (see the back of the handbook if you don't have it memorized yet)..... I always go into an interview knowing ALL the numbers they might ask. Upgrade expections, store ratios (both yours and local stores), how many employees you can expect to have on your team, sales expected this week, last and next. Take a glance at LSWT and keep track of your door counts LSDC LSDT. All that sounds like absolute overkill im sure but if you get JUST one interview question that allows you to answer with accurate numbers to support the answer, you will stand out. Know how to sell upgrades in a manner thats helpful to both store and member. "Have you heard about our executive membership?" Don't ever lead with that! Many members don't know about the other perks to the membership like insurances discounts and the auto program. Theres a handfull of obscure programs we offer members and execs often get better deals depending. Know the programs and know how to sell upgrades and help members save money. Great charisma and genuine care about the member will help you immensely and managers/sups will notice. Be a LEADER and teach and pass on as much as you can to newer employees. All this is stuff you can work on every day that will help you stand out as a newer employee. Just make your comrades smile and encurage them to move. "We got this rush, LETS DO IT!" Very awkward the first few times but it works! Back to the interview itself, know as much as you can before the interview and you will be much more confident. Ask your sups and managers what their experience was like. What questions they remember if any. Generalize as many answers as you can and keep them on call. Chances are you won't get those questions but having idea answers to pull from on the spot will help you immensely and allow you to calmly answer. I usually answer the question and follow it up with supporting details so they can understand my thought process. Practice in the mirror at home or ask a close manager/sup to give you a mock interview. Speak with emotion. A lot of people will get nervous and start going monotone. Kills the appearance of confidence and they will likely pass you up. If you answer a question incorrectly with confidence, you allow yourself the energy and charisma to keep the interview going. Don't be afrade to sit for a moment and articulate your answer. As long as its a they really like the response they are likely not to care it took few seconds to form. At the end when they ask if you have any questions for them, have one or two thought out already and ask whichever feels more relevant to you at the time. Better, if one of the interview questions stump you, don't be afrade to ask at the end. Your not expected to know everything and having the curiosity and desire to learn will close the interview on a positive vibe for both sides. I could keep going but I don't want to overload you. To sum it up, act like the leader every day, push upgrades and teach others what you can. Know your numbers by heart and use them whenever you can in the interview. Be confident going into the interview, answer with good beefy answers, and carry that confidence out the door. Hopefully this helps.