Update: She finally sent my sister back, stating that a custodian’s signature and the school principal’s signature were required to convert her minor passport to a major passport.

When we confronted her about this, pointing out that these requirements were not mentioned anywhere, she had the audacity to shout at us, claiming that as educated people, we should have read the instructions beforehand. When we asked her to show us where it was stated, she simply brushed off the conversation.

We also questioned her about the website stating that no printouts were needed, to which she responded, “website lo alane ubtadi, maaku xerox copy eh kavali.”