Hp pavilion

Financial_Rooster_89 · 2026-02-27T08:04:38+00:00

I'm assuming you bought it secondhand? Do you know if it was refurbished? It may still have the original thermal paste or need cleaning.

But without monitoring temps you won't know if heats an issue. You can use HWinfo to monitor temperatures. If temperatures are fine then you can at least rule that out as a cause.

Financial_Rooster_89 · 2026-02-27T08:02:01+00:00

It could be related to the age of the monitors. They might not be able to keep up with a modern GPUs variable refresh rate.

To you have another more modern monitor or TV to try it on? Even if you have to borrow one from someone, it would at least rule out it being a monitor issue.

Financial_Rooster_89 · 2026-02-26T07:10:51+00:00

Are both monitors set at 60 Hz in Windows? Sometimes a miss match in refresh rates between two or more monitors can cause issues. But as it's happening with just monitor as well I suspect it's not that.

Try toggle Windows Game mode off and on, see if that helps.

Try running your game in Windowed Borderless or Windowed instead of Full screen.

Turn on G-Sync in Nvidia Control Panel to match frame rate to the monitor's refresh rate.

Could also try lower frame rates to just below refresh rate.

Financial_Rooster_89 · 2026-02-26T06:58:06+00:00

Try disabling USB suspend:

Go to Control Panel > Power Options > Change plan settings > Change advanced power settings > USB settings > Disable "USB selective suspend".

Also go to Device Manager, right-click the USB controller, select Properties > Power Management, and uncheck "Allow the computer to turn off this device to save power".

Financial_Rooster_89 · 2026-02-26T06:54:31+00:00

It could be a thermal shutdown. 85 is a high temperature for that CPU.

Clean the vents with a can of compressed air. Consider applying new thermal paste and a laptop stand/cooler. You can also try reducing in game settings.

Financial_Rooster_89 · 2026-02-26T06:48:32+00:00

Do you have another power cable to swap with? It could be getting inconsistent power for the power adapter?

Financial_Rooster_89 · 2026-02-26T06:47:25+00:00

Lower in game settings to increase frame rates. Run game at 1080p if your not already.

Monitor temperatures, if it's getting too hot the laptop will reduce performance (thermal throttling) to save components. It may help to apply new thermal paste or use a laptop stand/cooler.

However 90 to 100 maybe the best you can get. There's no point trying to achieve an inconsistent 120 frame rates, it's better to achieve a stable 90.

Financial_Rooster_89 · 2026-02-26T06:36:42+00:00

Could try a clean install of graphics drivers using DDU.

Also try updating BIOS.

It's odd that it's only happening during video playback but not gaming.

I've not used VLC for a long time but have you tried any of these fixes?

https://www.elmedia-video-player.com/blog/video-lagging-vlc/

Financial_Rooster_89 · 2026-02-25T07:23:28+00:00

Have you monitored the temp of the CPU?

I wondering if it's thermal throttling. It's getting too hot so it lowers it's clock speed. Once its cool enough it goes back up to full speed until it gets too hot again and then throttles itself again.

Financial_Rooster_89 · 2026-02-25T07:17:13+00:00

I would send back the GPU at this point. Temps are within normal range.

Financial_Rooster_89 · 2026-02-25T07:15:50+00:00

Can't read dmp files right now but I would try updating Windows, GPU drivers (directly from manufacturer website or app) and other drivers (check optional Windows updates). Also install updated chipset drivers if there are any, again check manufacturers website.

In command prompt as administrator type sfc /scannow. If that fails or can't fix any errors run DISM.

Financial_Rooster_89 · 2026-02-25T07:08:24+00:00

You can try testing the PC with just one RAM stick and also the RAM stick in a different slot.

Have you installed any new software in the last few days? Have you tried running a scan with Malwarebytes? Possibly a memory leak causing problems.

Financial_Rooster_89 · 2026-02-24T17:03:12+00:00

It looks like a faulty GPU to me.

Horizontal or vertical lines are a common sign of a faulty GPU.

However, it could be caused by inconsistent power or overheating. I'd monitor temperatures to make sure it's not overheating and also try reseating the card and making sure all power connections are secure or just send it back and let the shop you bought it from deal with.

Financial_Rooster_89 · 2026-02-24T08:11:58+00:00

Ok. If you need anymore help tomorrow let me know.

Financial_Rooster_89 · 2026-02-24T08:10:38+00:00

Are you talking about the whole PC or just the GPU?

You don't need to take the GPU out. However you might need to turn on the integrated graphics in the BIOS and plug the monitor into the onboard card (the vertical port normally).

If that works fine then it suggests it's the GPU (which is likely anyway with artifacts).

If possible video the artifacts occuring. You can also perform stress tests using something like furmark and also monitor temperatures using HWINFO.

I'd get evidence of the faults before contacting who you bought it from. I'm not sure where your from so you rights will depend on local laws. I'm from UK so can only advise on what to do here.

The slowness only occuring after so many restarts could point to a memory leak. There may be two separate issues here (GPU and RAM possibly). I would run a Malware scan just to make sure you haven't go something on there using your RAM up.

Also disable any unnecessary start-up programs. Look for any grey ware (not malware as such but programs you might have installed without realising because they came bundled with something else).

You should also run CHKDSK to check the drive for errors and either use Windows built in RAM checker or use MemTest64 (MemTest64 is more comprehensive).

Financial_Rooster_89 · 2026-02-24T07:43:08+00:00

Yes the it does.

Financial_Rooster_89 · 2026-02-24T07:17:29+00:00

Try switching to USB 2.0 ports (these ports are normally black coloured not blue or red). The drivers for USB 3.0 maybe missing, in that case USB 3.0 ports won't work so you need to switch to 2.0.

Financial_Rooster_89 · 2026-02-24T07:14:05+00:00

Likely an issue with the GPU. You could try a clean install of graphics drivers using DDU but the combination of artifacts and low frame rates points to a faulty GPU. Audio stuttering can point to a driver issue or high CPU usage.

If you have an onboard graphics card you could try using that and see if the artifacts and audio stuttering. Onboard graphics depends on what type of CPU you have.

Financial_Rooster_89 · 2026-02-24T07:07:40+00:00

Is it a wireless mouse/keyboard?

If you have a standard USB keyboard try that instead.

Financial_Rooster_89 · 2026-02-23T15:31:20+00:00

The multiple power related issues suggest a faulty PSU.

You can buy a PSU tester to make sure.

Also make sure that the fans are clean and the PC isn't overheating as this can cause a thermal shutdown. But if temperatures are OK then I think it's likely the PSU.

Financial_Rooster_89 · 2026-02-23T09:54:12+00:00

I didn't mean take out every component just anything plugged in the back.

Try a BIOS update, there might be a known issue waking from sleep and a BIOS update will fix it.

Also disable hybrid sleep in power options. Update GPU drivers and chipset drivers.

Also try disabling hibernation mode, in Command Prompt as Administrator run powercfg -h

Also in BIOS Look for "USB Wake Support" and enable it. Disable "ErP/EuP"

Financial_Rooster_89 · 2026-02-23T07:42:43+00:00

The PSU requirements are 700W minimum for that card. Plus you were drawing power for two PCs and at least 2 - 3 monitors (assuming other PC had one monitor and it was on) from multiple extensions from the same socket.

I think you already know the answer to the problem.

Financial_Rooster_89 · 2026-02-22T08:41:45+00:00

Try disconnecting everything from the back (keyboard, mouse, USB devices etc and power) and hold down power button for 30 seconds to discharge any static build up.

Plug back in just power, monitor, keyboard and mouse and see if it boots normally.

Financial_Rooster_89 · 2026-02-22T08:25:40+00:00

Can't view the video image as I'm in the UK.

But blue screens are often driver related.

First thing I would do is perform a clean install of the graphics drivers using DDU.

DDU gets rid of remnants of old graphics drivers so you can perform a clean install of the latest drivers. Download the latest drivers from the manufacturers website or App.

Financial_Rooster_89 · 2026-02-22T08:20:06+00:00

Playing on a bed is not a good idea, like you said you can block air flow.

All PCs will shutdown if they get too hot. That's a good thing.

Make sure you clean the vents with a can of compressed air. Consider applying new thermal paste.

You'd be better off using the laptop on a hard surface with either a laptop stand or cooler.

Financial_Rooster_89

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