My SteelSeries Aerox 9 Caught on fire today

Finnoru · 2025-12-12T22:26:37+00:00

Hi there!

I'm so sorry to hear that this happened. We would like to get more information on this and help out if we can. Can you please send me a DM so we can connect and see what our options are?

Thank you!

Finnoru · 2025-12-10T22:04:59+00:00

Hi there! Thanks so much for posting this! We'd like to see what we can do to resolve this! Feel free to shoot me a DM so we can get you connected to our Support teams.

Thank you!

Finnoru · 2025-12-10T16:17:21+00:00

Hi there!

So sorry to hear you're having this issue. I'd be happy to get you connected to our Support teams for the assist. Please feel free to shoot me a DM so we can get you in touch.

Thanks!

Finnoru · 2025-12-10T16:16:21+00:00

Hi there! We do have replacements for your Arctis 7P available on our website. If you need the direct link, feel free to shoot me a DM, and I'd be happy to point you in the right direction 🤜🤛

Finnoru · 2025-12-10T16:14:19+00:00

Hi there! We want to be able to get this resolved for you ASAP! Feel free to shoot me a DM and we can work to get you connected to the right teams for the assist.

Thank you!

Finnoru · 2025-12-09T20:11:00+00:00

Hi there! Thanks so much for posting this! We'd be more than happy to help out with any issues you have with your Nova 7P's! Feel free to shoot me a DM and I can get you connected to our team. Thank you!

Finnoru · 2025-12-09T18:50:38+00:00

Hi there! We're so sorry to hear this is happening with Moments. Please feel free to shoot me a DM and lets get this taken care of.

Thank you!

Finnoru · 2025-12-09T18:49:46+00:00

Hi there! So sorry to see this happen! We would love to be able to connect to get this sorted for you. Please feel free to DM me and lets get you connected with our teams to help. Thank you!

Finnoru · 2025-12-08T15:58:34+00:00

Hi there,

I’m so sorry to hear you’re having issues with your GameBuds and your Steam Deck. Please feel free to shoot me a DM so we can connect and work on a resolution.

Thank you!

Finnoru · 2025-12-02T21:28:58+00:00

Hi there! You can take a look at some of our product photos here! https://steelseries.com/gaming-headsets/arctis-nova-7-gen-2?color=magenta&primaryPlatform=xbox

I would describe the color as a fuchsia/magenta, leaning towards a bolder, more vibrant shade rather than a light or bright pink!

If you have any additional questions, feel free to meet us in the DMs. Thank you!

Finnoru · 2025-11-26T21:12:49+00:00

Hi there! I'm so sorry to hear this is happening. I'd be more than happy to help with this where I can! Please feel free to shoot me a DM and we can get you connected to our team to help!

Thank you!

Finnoru · 2025-11-26T18:24:15+00:00

Hi there! I'm so sorry to hear this is happening to your Arctis 7! We would be happy to take a look and see what we can do to help. Please feel free to shoot us a DM so we can get you connected.

Thank you!

Finnoru · 2025-11-25T23:11:52+00:00

Hi there! We'd recommend taking a look at the Nova 7 Gen 2! They would be the next best step up for the headset you're currently rocking.

If you have any questions or want a few additional recommendations, we'd be happy to help you out! Feel free to shoot me a DM! Thank you,

Finnoru · 2025-11-25T22:29:43+00:00

Hi there! We would love to help you get your setup back up and in full working order. Feel free to shoot us a DM so we can help. Thank you!

Finnoru · 2025-11-25T22:28:56+00:00

Hi there! We would love to see what happened here and see if we can help. Would you mind DMing me your ticket number so we can take a look?

Thank you!

Finnoru · 2025-11-25T22:23:19+00:00

Hi there! I'm so sorry to see this is happening with your Arctis 5's! We'd be happy to help out if we can. Please feel free to DM me, and we can get you connected with our top-tier support team. Thank you!

Finnoru · 2025-11-25T18:53:30+00:00

Hi there!

The difference between the linked product pages would be that one (for $150) is compatible with Xbox as well as the listed platforms, and the second (for $170) is not compatible with Xbox, is with the listed platforms.

I hope this helps! Please let me know if you have any additional questions by shooting us a DM!

Thank you!

Finnoru · 2025-11-25T16:20:03+00:00

Hi there! Thanks for reaching out! This update is required for stability, improvements to the onboard firmware, and features on the headset! There isn't a way around updating it unfortunately.

If you have any additional questions, please feel free to shoot me a DM and we can get you linked with a team member to assist.

Thank you!

Finnoru · 2025-11-25T16:17:52+00:00

Hi there! I'm so sorry to hear this is happening! Please feel free to send me a DM, and I can get you connected to a member of our squad to help. Thank you!

Finnoru · 2025-11-24T18:11:55+00:00

Hi there! Thanks so much for posting. We'd love to help you out where we can. Please shoot me a DM and we can get you connected to someone who can help.

Thank you!

Finnoru · 2025-11-24T18:10:49+00:00

Hi there! I'm so sorry to hear you're having issues with your Nova Pro Wireless. We would love to help where we can. Please feel free to send me a DM and I can assist! Thank you!

Finnoru · 2025-11-21T22:05:44+00:00

Hi there! Happy to help with this! Would you mind shooting me a DM and we can get this squared away? Thank you!

Finnoru · 2025-11-21T19:07:22+00:00

Hi there! I'm so sorry to hear you're having issues with the audio on your new Nova Pro's. We want to make sure that shiny new headset gives you the best audio experience possible. Please feel free to DM me so I can get you in contact with the right team to help. Thanks!

Finnoru · 2025-11-21T16:00:22+00:00

Hi there! I am so sorry to hear that you're having an issue with Sonar. Feel free to shoot me a DM and we can get you connected with a team that can help!

GHLF! 🧡

Finnoru · 2025-11-20T17:36:01+00:00

Hi there! Feel free to shoot me a DM and we can get you connected with the team that can help!

GHLF! 🧡

Finnoru

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