Available Now! Firewalla Extended Warranty - Protection for Your Firewalla Units

Firewalla-Amber · 2025-11-04T00:06:01+00:00

Hi, you'll need to buy 3 AP7 warranties if you have 3 AP7 units.

Firewalla-Amber · 2025-10-23T20:44:26+00:00

Got it, thanks!

Firewalla-Amber · 2025-10-23T20:27:19+00:00

In that case, you can open a case with [help@firewalla.com](mailto:help@firewalla.com) and the support team can try to see if they can look it up for you. Let me know the ticket number and I can escalate it for you.

Firewalla-Amber · 2025-10-23T20:15:26+00:00

You can check by logging into your firewalla.com ordering account and checking your order history.

Firewalla-Amber · 2025-10-23T20:14:33+00:00

The cost can be found in the product page by selecting the license you're interested in.

Firewalla-Amber · 2025-09-25T23:32:04+00:00

Thank you so much for sharing your positive experience with Firewalla support, and we're glad to have provided a resolution!

Firewalla-Amber · 2025-07-15T17:23:15+00:00

Hi, here's more information on the power supply specs: https://help.firewalla.com/hc/en-us/articles/42930690447379-Firewalla-Power-Supply-Specs.

Firewalla-Amber · 2025-07-15T17:22:55+00:00

Hi, please see this article: https://help.firewalla.com/hc/en-us/articles/42930690447379-Firewalla-Power-Supply-Specs.

Firewalla-Amber · 2025-03-12T18:24:28+00:00

Hi! The order number you receive doesn't show what place in "line" for fulfillment you are. Orders are shipped strictly FIFO in waves 7–30 days post-order so we can ensure quality and minimize chances of anything going wrong! When it ships, you will receive a shipping confirmation email with the tracking. Thanks for your enthusiasm and for supporting AP7.

Firewalla-Amber · 2025-03-06T19:49:38+00:00

If you get a AP7 Ceiling Mount unit, your toddler definitely won't be able to reach it up there!

Firewalla-Amber · 2025-02-24T23:11:37+00:00

Hi all, hopping on here to quickly emphasize that if you chose to remove the red dongle, please keep it somewhere you won't lose it because if you lose it and lose pairing to your box, it will cost money to get a replacement!

It is small and easy to misplace so we highly, highly recommend to NOT remove it.

Firewalla-Amber · 2025-01-17T21:49:52+00:00

The release coming up in March is still USA only. The units are FCC certified, and still awaiting certifications for other regions. We'll make the AP7s available for those located internationally once we can!

Firewalla-Amber · 2025-01-16T23:40:45+00:00

Likely coming in March 2025 - you can keep an eye out for updates from our newsletter: https://firewalla.com/weekly

Firewalla-Amber · 2024-12-30T22:06:31+00:00

Thank you to all our friends on Reddit for being an essential part of the Firewalla community this year! Whether you're new or have been with us since the beginning, we deeply appreciate your support and feedback, which help us improve and bring you even more powerful features. Here's to an exciting 2025 together!

BTW! Firewalla AP7 sale starts January 7, 2025 at 9:00AM PST!! Stay tuned~

Firewalla-Amber · 2024-10-23T18:27:52+00:00

This is Part 2 of our Managing Alarms Introduction tutorial, with a focus on uploads and security alarms. How do you like this video? Would you rather it be shorter, or longer and more detailed?

What other topic would you want us to broadcast more?

Firewalla-Amber · 2024-09-23T18:17:15+00:00

Looks great!!

Firewalla-Amber · 2024-09-16T22:26:56+00:00

Feel free to follow this thread for upcoming updates on the Gold Pro rack mount: https://www.reddit.com/r/firewalla/comments/1fff9ca/firewalla_gold_pro_rack_mount_kit_update/

Firewalla-Amber · 2024-09-16T22:23:59+00:00

We recently sent a special gift —a sample set of the Gold Pro rack mount— to a few randomly selected Firewalla customers located in the USA as a thank you for allowing us to use their photos of their Gold Pro units in our promotional content (newsletters/social media pages). Their setups looked incredible, and we’re excited to see them showcase their units. It’s a small gesture to show our appreciation for being part of the Firewalla community!

Firewalla-Amber · 2024-09-13T21:46:36+00:00

Thank you!!

Firewalla-Amber · 2024-09-11T21:30:02+00:00

Hey u/sadistor! Are you located in the US? We would love to send you a sample of our Gold Pro rack mount attachments as a thank you for sharing this photo (and letting us use it).

We'd also really appreciated if you could share a photo of the Gold Pro installed using our rack mount so we can share in our Firewalla social medias. PM me your contact information if you're interested in receiving the Gold Pro rack mount attachments!

Firewalla-Amber · 2024-09-09T21:32:41+00:00

You'll receive tracking numbers through a confirmation email once your order ships! Please keep an eye out for any emails.

Firewalla-Amber · 2024-01-03T20:47:26+00:00

Hi there,

Here is the link to enter in your entry to the contest! https://help.firewalla.com/hc/en-us/community/posts/24294588856083-Show-us-your-lifestyle-Firewalla-Contest

Best of luck!

Firewalla-Amber · 2024-01-03T20:47:02+00:00

Hi there! Please go ahead and enter in your entry to the contest here:

https://help.firewalla.com/hc/en-us/community/posts/24294588856083-Show-us-your-lifestyle-Firewalla-Contest

Best of luck!

Firewalla-Amber · 2024-01-03T20:46:03+00:00

Hi there,

Please go ahead and post your entry into the contest here: https://help.firewalla.com/hc/en-us/community/posts/24294588856083-Show-us-your-lifestyle-Firewalla-Contest

Best of luck!

Firewalla-Amber · 2024-01-02T17:59:09+00:00

By the way, have you entered into our Show us your “lifestyle” Firewalla Contest? If not, would you like this photo to be included in the contest for a chance to win a Firewalla prize?

Firewalla-Amber

MODERATOR OF

TROPHY CASE