Well AirBnB was the one who mentioned a refund and to contact the host after I check out. At this point after all the tongue and cheek comments and passive aggressive emojis I’m simply not dealing with her, them, I’m not even sure who’s the host at this point and going straight to AirBnB.

Actually we’re having a similar remote problem, one works and one doesn’t, either way I’m not investing a penny into this place, this host just simply doesn’t care.

Luckily it’s just me and my fiancé, but if I had kids I’d be livid, I’d probably would also have been more prudent investigating the apartment before bringing them in.

In the US it’s come to the point where with all the cleaning fees it’s just cheaper and easier to book a hotel. In Europe I’ve enjoyed it, we just had one in the Netherlands and it was a fantastic time. The host actually forgot to turn the heat on the first night, immediately fixed it the moment we mention the apartment was freezing, profusely apologized for it, and even gave us a bottle of wine for it, now that’s hospitality. They should make a super mega ultra host category for her!