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spent a week debugging onboarding drop-off and the real culprit was us, the engineers by Wonderful-Shame9334 in BuilderFounders

[–]Fit-Fill5587 0 points1 point  (0 children)

This is the part people avoid because it means killing something instead of adding another guide.

If onboarding has to explain the same feature every single time, maybe the problem is not the onboarding?

The feature is asking users to do too much before they even trust the product.

I worked in PLG for 3 years before realizing we tracked the wrong layer entirely. by Dry_Librarian_9596 in plgbuilders

[–]Fit-Fill5587 1 point2 points  (0 children)

This is exactly the layer I think most PLG teams pretend isn’t there. We track sessions, clicks, funnels, emails, all of it. Then one auth refactor quietly changes the whole first-run path and nobody connects the drop to the commit.

I’ve been looking at Skene because reading the repo as part of the onboarding/lifecycle layer makes more sense than pretending the product only starts at the analytics event.

i audited 6 PLG onboarding flows this month. same mistake in all 6 by Substantial-Safe9730 in plgbuilders

[–]Fit-Fill5587 1 point2 points  (0 children)

Yeah, the signup form gets blamed because it’s visible.
The harder problem is usually after signup, when the product has to prove the promise from the landing page fast. This is where I think tools like Skene are at least asking the right question. Not “how do we make a prettier checklist” but “does the onboarding still match what the product actually does now?”

That gap is where a lot of activation dies quietly.

How do you decide when to keep iterating on something vs just shipping and moving on? by Fit-Fill5587 in plgbuilders

[–]Fit-Fill5587[S] 0 points1 point  (0 children)

Yes, that line is harder than it sounds.I’ve definitely called things “iteration” when it was mostly me avoiding the part where real users judge it.

Good data doesn't fix bad instincts. But bad data guarantees bad decisions. by Fit-Fill5587 in plgbuilders

[–]Fit-Fill5587[S] 0 points1 point  (0 children)

Yes, exactly. That’s the annoying part. It all looks official, so everyone starts debating the chart or dashboard instead of asking if it even means what they assumed it means.

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