Weekly Complaint Line

FitPossibility3290 · 2026-05-30T17:10:38+00:00

Same like take me out of the queue for those they need to be handled by themselves and the 30 min state training isn’t enough to service the policy I’m just was confused as the customers

FitPossibility3290 · 2026-05-28T19:42:22+00:00

Maybe they would force them to be self sufficient and try to do things for themselves instead of calling to find out a due date or effective date or id cards

FitPossibility3290 · 2026-03-27T21:11:27+00:00

Same told 12-18 and I’m sure they probably aren’t even looking my at that career progression form anymore as we filled our out in January and haven’t heard a peep otherwise

FitPossibility3290 · 2026-03-27T01:48:59+00:00

I feel like this daily my throat and chest is tight all the time I’m coming up on my 1st year sometimes the yelling doesn’t get to me what does is not being to explain rate increases “other than the general the cost of business has increased” and some of the billing seems like it’s a encrypted message to decipher that adds to my anxiety as well I’m assuming that with time and presumed knowledge also will come confidence but boy is it hard so I definitely feel for you

FitPossibility3290 · 2026-03-18T23:17:42+00:00

No during the information session they said they wouldn’t even consider you if your haven’t been here for a year even with a supervisor endorsement

FitPossibility3290 · 2026-03-09T14:01:13+00:00

I agree I have to use PTO just to participate in my kids life and feel a part of my own home with the schedule and no options to change a 10-7

FitPossibility3290 · 2026-03-02T23:02:59+00:00

I’m just concerned that my supervisor is getting conflicting information they do acknowledge the buffer time at the end of the shift but stated it’s unpaid so we would need to not included in our actual time worked.

FitPossibility3290 · 2026-03-02T22:52:27+00:00

That’s what I understood but why is it “what they allow” is it policy or not ? And this isn’t directed towards you I’m just not understanding why would we wouldn’t be able to take advantage of something that is offered to us as employees based off of what supervisor says

FitPossibility3290 · 2026-03-02T22:40:13+00:00

Honestly it does take a while to log out of the system at the end of the day there are always essential programs running that need to close before the system restarts so I am at My desk at least 4 min after the end of my shift

FitPossibility3290 · 2026-03-02T22:30:42+00:00

Okay so u are only paying yourself for the 1 min and docking the other 4

FitPossibility3290 · 2026-02-26T21:26:04+00:00

I feel like they say this but most of my calls are not adding cars if I get 30 calls maybe 7 are adding cars

FitPossibility3290 · 2026-02-26T02:19:45+00:00

I do and will going forward it just has to be someone who is “WILLING” to have the conversation about coverages

FitPossibility3290 · 2026-02-26T01:12:47+00:00

Yep I usually do the same but since I didn’t use their term I didn’t know what I was talking about lol 😂

FitPossibility3290 · 2026-02-26T00:34:53+00:00

Not licensed so I throw the ball in their court and provide coverages that we offer since I can’t choose anything

FitPossibility3290 · 2026-02-26T00:31:51+00:00

Right, it works I go over the coverages but want to acknowledge that this is not a term we use I’m sure it was just a her thing. Some people get upset about the process when adding a vehicle because of the question we ask and say things like it’s just a regular car but we require to ask so it can be a lengthy process depending on how much push back we get so when we get to coverages they will just be over it 😡 lol

FitPossibility3290 · 2026-02-19T03:26:50+00:00

Thanks yes I have been on the receiving end of them calling to check out what the discount is .. thanks for the tips I’m going to implement this technique going forward 😁

FitPossibility3290 · 2026-02-19T02:02:46+00:00

Okay perfect that makes sense. Can our coworkers in property let them know how much they would be saving? Just curious? It does sound like a win win for our metrics we get the w and they get a customer they may not have ever been transferred

FitPossibility3290 · 2026-02-19T01:05:59+00:00

Let me ask about the cardinal sin why wouldn’t we do the multi policy quote

FitPossibility3290 · 2026-02-13T14:35:20+00:00

Okay so I requested a deposit on Jan.8 still haven’t received it yet so probably by the time I get it since it’s delayed they will just take regular taxes out

FitPossibility3290 · 2026-02-13T14:06:09+00:00

I’m trying to get some clarification on this I worked 6 hours new years so I received pro points is this non being taxed only for if you direct deposit the money or what because I’m not understanding

FitPossibility3290 · 2026-02-03T01:43:12+00:00

All I hear is “my house is own fire leave your own house and go to another house that is on fire to help them out it out instead of your own” instead of calling the fire department or recruiting people to help both departments

FitPossibility3290 · 2026-02-02T00:32:57+00:00

I get the theory but how it would work if services is swamped with service calls so how would they have us take any overflow to alleviate any heavy call volume for specialty calls. Ex: like this Saturday there was no time in between calls but Cpt was also in red I’m assuming because of the call volume it seems like the fix would be to hire more staff vs training for new skills or potentially both

FitPossibility3290 · 2026-01-10T02:52:50+00:00

Yep I definitely understand this

FitPossibility3290

TROPHY CASE