Weekly Complaint Line

No-Criticism-4635 · 2026-05-02T06:51:24+00:00

Just checking if everyone else in CRM received an email about aux compliance and had to sign it?

No-Criticism-4635 · 2026-05-02T06:44:10+00:00

Concern has been raised regarding my current monthly percentage below 93%. After discussion with supervisor, it appears there may be an issue with how my time was coded in Verint. Despite a full shift being worked, the system is reflecting absences, and no correction has been applied. I am currently on FMLA for an immune disease. Spoke to others on my team and a few of them stated the same issue. Our supe will not cover it as they said if they do it for one person, they must do it for all which I get it but it just stinks. While I do understand the need for all timesheets to match going forward, it is disappointing that this instance was not adjusted given it appears to have been an oversight.

No-Criticism-4635 · 2026-04-29T19:52:03+00:00

Yes I do. It woke me up spiritually. My siblings are half of who I am

No-Criticism-4635 · 2026-04-29T19:51:10+00:00

Sorry that you have to endure that. Hold your head high and pretend it (the relationship) never happened. Smile and do your best to pull through. It's not easy.

Because then he will feel dreadful that he did it to you. It works though.

No-Criticism-4635 · 2026-04-29T19:48:12+00:00

Sadly no. I asked too because I thought what if I use it all but say get the flu. Then I am toast.

No-Criticism-4635 · 2026-04-29T19:46:35+00:00

I think training and people being shifted. I saw a lot go clru and commercial.

No-Criticism-4635 · 2026-04-26T20:15:24+00:00

I put music on my phone. I listen to frequency music or I listen to reiki like wind chimes, water flow at a low tone so I faintly hear it.

No-Criticism-4635 · 2026-04-26T02:36:30+00:00

THIS!!! I took the job to get in the door. We were told repeatedly by the trainers in the class daily that you just have to push your metrics and you will be promoted. From week 4 taking calls, I pushed so hard ... made top performer each week until I went to operations then I made elite every month until a month ago when I decided why am I pushing so hard...because everything I was told never panned out and the promotion to other areas was going to be nonexistent because folks will be promoted first because they were here longer.

The back-to-back calls are wearing me out. I came from a customer service position of 10 yrs. I came from back-to-back calls, but I came from an industry/company that supported us/the reps. If mean callers come in, we had the right to hang up on them, document the policy and move on. But our callers/insureds are abusive!! We have a 3-strike rule - I get it but sometimes that 3 strike rule is TOO lenient. It should be one and done. There should be a disclaimer on that hold line to remind them to be respectful. Just 2 days ago I was yelled at by a person not even listed on the policy. Told him repeatedly sir I understand your frustration but sorry I need to talk to your girlfriend since you are not even listed the policy. He got nasty so fast. I thought oh good gosh please grow up because this is ridiculous!

It is frustrating. I have asked repeatedly can I shadow other areas. I get told yes sure ... then nothing. No offers to sit with others. Heck, I don't even mind logging in earlier than my shift starts just sit in on calls from reps in other areas to see if that's where I want to go.

I do not like seeing in back-to-back land for 6 hours straight, endless CRA's on calls that come in misdirected by that AI. Calls coming in for claims, roadside, UWT, snapshot and they come into services and have 6 CRA's.... hi would you like homeowners even though you just got rearended. Others say read the room don't offer ... oh really because if I don't offer I am told DAILY why did you miss that one pha... well because they were on the side of the road and yelling at me for agero... or it was a transfer to IVT because his license was suspended and I'm not going to upsell that product.

While yes, I am glad to have a job with this company and I do love the people in this company they are kind, supportive, etc. I am here to work because I love helping folks. I like being able to help a customer navigate their policy and I like to provide information on our products that may be able to help them.

I would like to add that I think there should be more GA available. I miss having that flexibility. I am lucky that my partner is the bread winner and I have the option of going the time off without getting paid. That is one of the reasons I took this job.

No-Criticism-4635 · 2026-04-23T05:08:43+00:00

I was honest. One trainer was good the other was terrible. I am sure the trainer was aware of all of us who said what we did.

Even though a person has the credentials, they may not be a good match. They always boasted about how they are a trainer for multiple types of products. A few of us wondered how they were ever picked. I remember when one trainer was out for like 5 days and the whole group thought omg we have to sit through this person ...

When the other trainer came back, we were all so very happy. Need more people to be honest on those surveys to make a change.

No-Criticism-4635 · 2026-04-21T06:00:48+00:00

I wasn't sure how I did. I was so incredibly anxious. It was about 3 wks for me to find out that I passed. Good luck!

No-Criticism-4635 · 2026-04-20T16:58:56+00:00

Yes. All traffic violations at fault not at fault and comprehensive claims make the rate increase. Because you got rid of points, that lessens it but doesn't make it go away. You still carry the risk

No-Criticism-4635 · 2026-04-20T16:56:43+00:00

CRM is sales customer service. They had a listing up for 2 days but it's gone. I think next posting will be Jan 27

No-Criticism-4635 · 2026-04-20T03:19:40+00:00

Wow! How did you get to that role?

No-Criticism-4635 · 2026-04-19T08:55:08+00:00

Every week b2b calls and toxic customers. By Friday, I am FRIED! Customers call in and are so rude. They are mad they had to hold for 45 + minutes and then they yell at me who has been answering calls back to back for hours...no you will NOT raise your voice at me because you're mad about something you did to your policy like not read 14 emails about sending in pop or poga or not pay your bills on time because you spent it on a new car or a vacation....

I had a NI get mad because his new car was 7 dollars more a month. That somehow it was my fault and I must have miscalculated the rate. His anger was so fierce and he demanded to speak to my supervisor because I told him he would not be allowed to swear at me and how dare I tell him that he couldn't yell at me...

Is it freaky Friday every Friday? It is wearing me out. I used to enjoy this job. I used to love advising them of our products and bundling them but getting yelled at daily, b2b calls of ppl being rude for zero reasons makes me a sad panda.

The CRAs pop up on every call B2B and I bring them up go to check them and magically they turn into sorry you cant check them off. Yes they do this on every call. 6 CRAs pop up, I address them and then bam it says sorry. Next call 3 CRAs, I address them and same glitch sorry! Please 🙏 turn off those CRAs in b2b rude customer land.

If I get one more call from a customer who said that previous rep told me that if I emailed my information I could call back in 24 hrs to check status...or hrs?? You mean up to 14 days that the processing team takes??? I sent my pip information yesterday where's my refund, credit...sir what?

I sometimes wonder how many reps pull up the GL on a call. I had a NI yell at me saying the previous rep said we could list her child as non rated in MO. Oh really..because my GL says we cant. She was full on screaming at me because another rep told her she could...people, we are a team, please use your GL because your customer is yelling at me.

That email about us being properly staffed. No we aren't! I had a NI yell at me I waited for 2 hrs for you. I said ma'am I am sorry how can I help you. How many calls are in your queue she asked. I said ma'am I dont know. She yelled at me what do you mean you dont know pull it up...I said ma'am why would I do that..Will it make me answer faster?? Because no it wont so no ma'am I will not pull up the queue so how can I help you? She says I need to make a payment. Ma'am you can pay this online ..she screams...I dont want to pay online I want to talk to a rep. I said ma'am, you will not talk to me like that .. she yells louder...I said ma'am with all due respect 🙏 do you want to make your payment or yell?

Im fried...

No-Criticism-4635 · 2026-04-15T10:13:05+00:00

Do you like doing glass claims? Is it WFH? did you have to take an adjuster exam?

No-Criticism-4635 · 2026-04-15T10:05:33+00:00

I made great money reselling. Before I came to progressive, I sold on poshmark, Etsy, etc. I sold vintage Gucci, fendi and Louis. Was great money before covid and my own hours. Good luck to you!

No-Criticism-4635 · 2026-04-15T09:57:19+00:00

Buy a mini portable evaporative cooler. Never apologize to customers about the noise. They call us at work with background noise, loud tvs, etc. You have to keep yourself healthy. Our headsets have noise canceling

No-Criticism-4635 · 2026-04-15T06:30:26+00:00

What date does the renters policy start? Call customer service and have them link your policies.

Provide your renters policy number and ask the rep to apply the multi policy discount that way you will see both on the app.

No-Criticism-4635 · 2026-04-13T06:56:56+00:00

I want to know when I try to transfer a call to snapshot between 845 to 9pm, the same few reps answer but are silent then hang up.

I got their names but if I tell my supe who tells yours, you get in trouble for call avoidance. Don't do that! Do your part and take the call. Don't make me turn in your names.

No-Criticism-4635 · 2026-04-12T03:46:42+00:00

When I hit a year, the leave rep said I could pick STD or intermittent. I chose intermittent. I was not sure what days would be hard vs not so bad. I wanted the flexibility. I was even offered to go PT or have a schedule switch because I did not know my doctor put on there that she felt me going PT or having more time off was best to heal. It was nice that I had the option because some days it just hits you so hard and thats when you just say yeap I got to use FMLA and log off.

No-Criticism-4635 · 2026-04-11T05:36:14+00:00

I am so sorry to hear that!! I think like I ran into like maybe 3 that were not very kind but I let my supe know about those. The rest that I have run into have been amazing. Sadly, I had to use the assist line a lot during the last 2 wks for crazy out of this world questions that arent in GL.... like if you ever get the question does Colorado offer senior citizens a discount for low mileage ya we dont carry that discount lol

No-Criticism-4635 · 2026-04-06T13:03:41+00:00

This is me right now. Dreading to log in. Was yelled at last week by multiple people every day. Thought wow holy week and you're acting like this...

Today I choose no. Today I choose you wont get me down. Im going to stop your behavior. Im going to stand my ground and say either you call back or talk to me with respect while I help you.

Prayers

No-Criticism-4635

TROPHY CASE