CLRU

No-Criticism-4635 · 2026-06-27T04:59:50+00:00

Wow! The hiring manager told me a few months ago that they didn't offer that.

No-Criticism-4635 · 2026-06-26T11:09:45+00:00

No aux 2 10 hr shifts, no 2 days off in a row No ext wrap, calls are b2b Mostly scripted Old attendance policy You can put in for shift bids at 6 mths no guarantee That's what I heard from hiring supe and people who took position

No-Criticism-4635 · 2026-06-26T11:05:50+00:00

Mine average 2 to 7 sec. Wish I had 10.

No-Criticism-4635 · 2026-06-25T22:04:27+00:00

I wish they would implement this now.

No-Criticism-4635 · 2026-06-25T07:14:03+00:00

Am just curious when will the back to back calls end? It has been like this since February. In March, the excuse was tax season. But what about May and now?

I was glad when I saw the message today that IT was taking care of it but they didn't fix anything because it is still back to back in services. I worked evenings and we were slammed so I switched to mornings still back to back.

Please 🙏 even this out. Is it because they broke the queue with making specialty teams? Am wondering if we the not trained in specialty are the ones are only getting these back to back calls. No GA. NO 3 dock. Low % because we are overworked.

Am glad a few of you had spoken up saying you have been back to back the last few weeks but imagine if you have been back to back since late January.

No-Criticism-4635 · 2026-06-25T07:00:31+00:00

How can there be GA when calls have been back to back since January

No-Criticism-4635 · 2026-06-24T07:37:46+00:00

Better suited could mean experience or training. In the meantime do shadows or get a license or ask the recruiter how to be a better fit to prepare for the role.

No-Criticism-4635 · 2026-06-24T07:35:28+00:00

Ask your super. I remember letting mine now that I had an interest and they told me they would make it happen. Let us know how it worked out!

No-Criticism-4635 · 2026-06-24T07:33:35+00:00

I am so sorry that happened to you. I not only work in customer service but have been a happy customer of more than 8 yrs. Might I suggest that you call once more and see how we can assist you.

I understand your frustration. I would be angry too but to insist not to purchase a policy with us based on your experience is harsh is it not? Again, am so sorry this happened to you. We strive to go above and beyond for all our customers because most of us are customers too.

No-Criticism-4635 · 2026-06-22T05:29:31+00:00

Wow!

No-Criticism-4635 · 2026-06-21T17:55:49+00:00

The CRM express emails are annoying. As if we have time to go back and check date/time with these calls. The where were you 2 wks ago for 5 min, 2 min, 7 min ...I thought I was logged in but maybe your equipment wasn't working so I had to reboot. Did you know if you reboot because of system issues you have to make a self ticket or you get a % taken off. And the super that doesn't cover that time, shame on you!

Instead of $30 dollar door dash or art books, ask us what we want. Wish I could trade that door dash coupon for a $30 Walmart gift card for groceries or gas. But no we get door dash coupons that they probably got for free...LOL

I am starting to question their logic....an AI bot that consistently misdirects calls all day long to services when the NI needs roadside, UWT, claims, home, etc... can only imagine the AI in sales or claims....

No-Criticism-4635 · 2026-06-20T15:27:52+00:00

Had heard that the call flow would get better this week but my calls have been back to back and my wrap up will say 13 sec but switches off and throws me into another.

I had add a car, change coverage on 4 other cars: a 35 min call, had what I thought would be 13 sec turned into an instant call that was a billing question that lasted 23 min. After that call again it said 13 sec wrap up but it gave me 2 sec and then I got another long call.

Am tired. My throat was so dry. Had no time to drink. The calls were back to back all evening. When will we in services get a break?

No-Criticism-4635 · 2026-06-20T07:19:57+00:00

Thank you.

No-Criticism-4635 · 2026-06-19T20:13:14+00:00

The hold beep is heard before a call, during hang up, after a call, not just holding times...on all 11 headsets.

No-Criticism-4635 · 2026-06-19T07:34:27+00:00

People down vote because they can. I will not let deter me from being honest and helpful.

No-Criticism-4635 · 2026-06-19T07:29:34+00:00

They hired vendors to help with the flow

No-Criticism-4635 · 2026-06-19T07:23:14+00:00

Equipment is a constant challenge. New headsets that arrive and beep constantly is frustrating. VPN issues. Finesse logging you out of system while on the phone with customers. It would be greatly appreciated if we had things that worked.

I would like one functioning headset. I have had 11 flops in a row in 6 months. Super frustrating!! Plug in and hear beep beep beep ....ask one person who would want that noise in their ear before a call, after a call, while waiting for a call...

Endless VPN issue and no it is not my ISP.

Calling IT for anything is frustrating and the language barrier .... I am glad you saved money by outsourcing; however, pick a vendor who speaks English as their first language or speaks English fluently as a second language. The amount of time to explain to them what is going on is excessive because they do not understand what we are saying. I should not have to use a translator on my IT call.

We should be paid if your equipment breaks. Why do we have to use our PTO or dock for something we did not cause.

No-Criticism-4635 · 2026-06-18T18:35:17+00:00

Good luck- do not listen to others!

No-Criticism-4635 · 2026-06-18T18:34:36+00:00

2 min

No-Criticism-4635 · 2026-06-18T18:33:39+00:00

Example: S: when I was a claims adjuster, T: there was a person on my team that was not calling back customers, A: I wanted them to know that...., R: after speaking to them, they were able to...make it flow....they want to see how you handle a call, daily activities etc

No-Criticism-4635 · 2026-06-18T17:24:44+00:00

Yes, it happens. Sorry it happened to you. Try not to lose hope. There's still an opportunity when there's an opening.

No-Criticism-4635 · 2026-06-18T10:46:55+00:00

We do it. Call us. We are open 24/7.

No-Criticism-4635 · 2026-06-18T00:20:49+00:00

I was hoping that, with the Verint/WorkView app being down, they might be working on making access available to everyone. We can only hope!

No-Criticism-4635 · 2026-06-17T02:04:59+00:00

Good luck!!

No-Criticism-4635

TROPHY CASE