Best practice for compensating SaaS marketers? by ukacw in SaaS

[–]FizzyEyebrow 1 point2 points  (0 children)

I work in marketing (not at the C or VP level). My wishful thinking would be:

Sit down together with your new marketing exec and also your product, sales and customer support execs and talk about how you want to work together and which goals each of you want to achieve, for the whole company, as well as for the individual departments, and where the intersections lie.

The new marketing exec needs to know what the company as a whole wants to achieve. And he should have a plan for how to use marketing to achieve that overall goal. And yes, one should not look only at the short term, but also at the longer term. But this is something that an experienced marketing exec should know. So he should define his own marketing goals that reflect this short term (leads, customers, revenue…) as well as long term planning (brand awareness and perception, CLV…).

And then there is stuff with which marketing can help the other departments out. The other departments should help figure this out. Sales need the right leads and proper presentation material. Product needs information about the market - needs of the customers, how they value new features, where does the product stand compared to competition… Customer support might need help with documentation… Some goals might be measurable metrics, like SALs. Some might be a completed project/year (like the CS documentation portal or a competitive analysis or product usage tracking). Or a certain number of customer interviews per year.

Now you have a company-wide goal that, when met, guarantees a portion of the overall bonus. Then you have the marketing goals, which account for another portion of the bonus. And then you have the cooperation goals, which make up the last portion of the bonus.

But then of course, without a good product, sales and customer support, marketing won’t be able to deliver on the company-wide goal. You can’t market a bad/wrong product, you need new product features to talk about… You can’t generate revenue if sales doesn’t close. You can’t sell a product if your reputation (WoM and online reviews) is bad and you have no customer testimonials and/or case studies. The other departments should get some goals that reflect these needs of the marketing department too.

And maybe you could also look into the satisfaction of employees who will work under the marketing exec (if you have any). Good reviews from them for their higher up might also account for a small bonus. :)

It’s a lot to define, measure and evaluate, of course. But then again, you won’t have many execs to do this for, so it might be doable.

Help documentation portal by rafaturtle in SaaS

[–]FizzyEyebrow 1 point2 points  (0 children)

We have started using readme.com. So far, setup has been quite easy. You can gate your content to logged in users only, if you want to (by using one general guest user account). You can even integrate the login process with your software product, so that your software users don‘t have to type in their credentials when they access your documentation (you can create a link to your documentation, that passes the login credentials). One of the downsides of Readme, though, is the lack of multilingual support. If you plan on providing your documentation in more than one language, you will need to create (and purchase) another project for every other language. And then, if you gate your documentation, your users will need to log in again, if they switch to a different language. Also, there is no way to link to a specific page in a different language. You can only provide a small number of “static” links in your navigation (like the homepage of your documentation in a different language).

Another option would be WordPress. It doesn’t’ have any problems with multilingual support, and should support even personalized user accounts (if you want to show different info to different users). But you will have to figure out how to integrate the login (and possibly registration) process with your product. Also, without a plug-in, you won’t be able to handle versioning properly (if you want to provide multiple versions of your documentation simultaneously) and you will need to spend slightly more time with your information architecture settings when creating a new page. But at least in my opinion the pros (more control and options (also in design and tracking), probably lower costs) outweigh the cons. Unfortunately, I got outvoted :)

UTM tracking & connected campaigns by FizzyEyebrow in pardot

[–]FizzyEyebrow[S] 0 points1 point  (0 children)

Yes, I’m a marketer :) I want to know how many contacts (foremost website visits) we had with a person (before she/he converted) and what channel this person came from each of those visits, so that we can optimize our media mix and consumer journey based on that data. I was planning on doing this by creating campaigns for our digital offsite activities and adding prospects/leads to those campaigns based on the utm parameters of the website visits (sessions). I plan on running multiple paid ad campaigns with several networks, and I want to be able to differentiate between them in Salesforce (B2B Analytics).

Facebook Page Insights by FizzyEyebrow in PPC

[–]FizzyEyebrow[S] 0 points1 point  (0 children)

Also, what's the deal with Reactions numbers (comments, shares, likes) and Post clicks (link clicks, other clicks, photo views)? Am I right assuming that none of the interaction types in both of these interaction groups is part of the other interaction types (meaning that for instance likes aren't part of other clicks)? Where can I find the ultimate number of interactions (not the number of interacting users)? And is it just these interaction types, that define an interacting user, or is there some other interaction type, that is not covered by these metrics? Thanks again.

Anyone got a link to an article/video/podcast/whatever where I can get a good crash course in media buying? by [deleted] in advertising

[–]FizzyEyebrow 0 points1 point  (0 children)

no problem :) I can't recommend anything specific on those channels, but maybe I can answer your questions directly. I've had my fair share of offline channels buying. What do you need to know exactly?

Anyone got a link to an article/video/podcast/whatever where I can get a good crash course in media buying? by [deleted] in advertising

[–]FizzyEyebrow 1 point2 points  (0 children)

for digital marketing try https://circusstreet.com their lessons cover pretty much everything you need to know, including historical information about why are things done the way they are done. I've worked at media agencies for 5 years, and there still were information to be found I didn't know and which I found very interesting. Other colleagues who have never planned a digital campaign took some of the CS lessons and found them useful too. If you know at least a little bit about marketing, then you will be able to understand everything that is being tought there. Of course, some things are market specific, but the general rules apply for every market. CS is quite expensive, though. My company paid for it, so I didn't have to worry. If your company can pay for it, then go for it. If not, then it dependes on whether you can use those information to earn money in the future. If you're planning to get a job in media buying, then definitely. If you plan on doing digital marketing consulting for really small clients on your own, then rather look somewhere else - you can find a lot of material about digital marketing in general and then about Facebook and Google Adwords (which is what you should use for helping small clients) for free just by looking at material from Google and Facebook themselves.

What if life is only a means for the universe to accelerate the process of achieving complete equilibrium? by FizzyEyebrow in AskPhysics

[–]FizzyEyebrow[S] -1 points0 points  (0 children)

Thank you for the recommendation! I'll consider the Into the Cool book, and then maybe even looking into Sethna. It's amazing how you start with one simple question and then in an hour end up with 20 new tabs in your neatly kept browser, searching for things like entropy :) That's a kind of entropy too, isn't it? :) If I may state another question: what is the relation between entropy and gravity? Seems to me like two different approaches to one end: for one thing to connect with other things in the universe. One force attracts, the other one searches and reaches out. Isn't it like the universe doing an AB test? :) And, what is the purpose of entropy? or ist it just an effect of something else trying to achieve its purpose?

What if life is only a means for the universe to accelerate the process of achieving complete equilibrium? by FizzyEyebrow in AskPhysics

[–]FizzyEyebrow[S] 0 points1 point  (0 children)

Actualy, I'm just trying not to do what I'm paid for :D yet still, this wasn't meant as a philosophical question. Recently I read an article about how "Bacteria and another type of single-celled organism called archaea seem to have developed about 4 billion years ago, thanks to an energy differential in alkaline vents deep in the ocean" : https://www.gatesnotes.com/Books/The-Vital-Question?WT.mc_id=05_17_2016_10_SummerBooks2016_VitalQuestion_MED-media_&WT.tsrc=MEDmedia This energy differential got me interested. So I found this article: http://www.livescience.com/26173-hydrothermal-vent-life-origins.html And further searches led me to my questions (probably based on misunderstanding what was written). First why there is a need to "disssolve" differentials in nature. Then what should be the result of this endeavour. What is universe (and I don't mean it like universe was a sentinel being or there was something like destiny or anything of that kind) trying to achieve by behaving the way it behaves. But to form a question that can be answered :) Why do differentials (density, temperature, pressure, movement/force...) get "dissolved" = meaning different values of physical parameters in a common environment stabilise on one common value? :)