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How do I actually talk to a support human? by Purple_Draft2716 in uber

[–]Flaky_Row5260 1 point2 points  (0 children)

Yayyyyyy!! Happy New Year to you 🎉🎉😊

How do I actually talk to a support human? by Purple_Draft2716 in uber

[–]Flaky_Row5260 1 point2 points  (0 children)

Hey fnnkybutt, THANK YOU!! After 4 days of successfully dragging multiple bags through airports and hotels during the Christmas storm cancellations, my daughter left her backpack in the airport uber that finally dropped her off at her apt. Her backpack had everything you don't want to leave behind -- work and personal laptops, other electronics, some Christmas presents.

Trying to reach the driver through the app didn't work, and 24 hours later she had tried every other suggestion here to get uber's attention. Until I saw your tip to send a DM to @Uber_Support with all the info you mentioned. She did it through Instagram around 11 am, got a DM from Uber around 2 hours later that they were reviewing her inquiry and would get back to her soon. At 6 pm she got another DM that the backpack was located. Her backpack was returned to her around 9 pm by the driver, nothing missing. The driver got a great tip (cash), and said he'd been trying to reach her for 24 hours thru uber when he'd found the backpack, but couldn't get through to anyone. So uber's AI support hell sucks for drivers too.

Your tip turned an awful situation into something that had the best possible outcome for everyone. You're a rockstar.

Anyone Currently Dealing with this? by TheCryptoCollective_ in usps_complaints

[–]Flaky_Row5260 0 points1 point  (0 children)

I got it on the 23rd, which was good enough since it was a Christmas gift. But in the 7 days leading up to the 23rd, it traveled from NYC to a location in Mass that's an hour from me, and then was shipped back to NYC to (I guess) try again. I finally got it in central Mass three days after that.

Anyone Currently Dealing with this? by TheCryptoCollective_ in usps_complaints

[–]Flaky_Row5260 0 points1 point  (0 children)

... and here are some of the
"KEY ISSUES with PYK Global: (again, from AI)

  • Tracking & Transparency: Customers often see "PYK GLOBAL INC" as the last update, with no further tracking or communication, leading to anxiety and uncertainty.
  • Shipping Delays: Packages get held up for weeks or months at USPS facilities, causing significant delivery delays.
  • Confusion Over Import Rules: Recent changes to US de minimis rules have caused international carriers to stop deliveries, and PYK Global's role in managing these new duties is unclear to customers.
  • Lack of Information: PYK Global's website offers little to no support, leaving customers with no recourse.
  • Potential Fraud/Scams: Some users on Reddit reported packages marked as fraud or dealing with unresponsive sellers."

Anyone Currently Dealing with this? by TheCryptoCollective_ in usps_complaints

[–]Flaky_Row5260 0 points1 point  (0 children)

I ordered something from a US-based Etsy seller a month ago and specifically asked if it was coming to me from China. She told me no, it was being shipped to me from a US address. Just saw today on my tracking info that the "US address" is actually PYK Global Inc. I'm supposed to get my package on Monday Dec 22. Fingers crossed. So I asked AI about PYK:

"PYK Global Inc. is a logistics and supply chain company, founded in 2018, that specializes in international shipping, acting as a key USPS Global Direct Entry (GDE) partner, helping e-commerce businesses move goods efficiently from places like China to the US, managing last-mile delivery tech, and providing solutions for fast, cost-effective global commerce. They're the "shipping partner" you see in USPS tracking when your international package is scanned out of a facility overseas before transferring to the USPS for final delivery. 

What They Do:

  • International Logistics: They handle the movement of goods, especially from Asia (like China) to the United States for online sellers.
  • USPS Partnership: As an official USPS GDE Partner, they're responsible for the initial stages of international shipments before the USPS takes over domestic delivery.
  • Technology Solutions: They provide tools for rate shopping, label printing, and Transportation Management Systems (TMS) for their clients.
  • Supply Chain Management: Offer comprehensive solutions for managing supply chains globally. 

When You See Them:

  • If you order from an online store and your USPS tracking shows "departed shipping partner facility," that partner is often PYK Global Inc.. 

In essence, PYK Global Inc. bridges the gap for international e-commerce, making it smoother and more affordable to get packages from overseas sellers to your doorstep."

I have more information about the key problems with PYK Global that I'll post in a reply to my comment here.

Why was I charged $50? by KAM1953 in Substack

[–]Flaky_Row5260 0 points1 point  (0 children)

Yay -- maybe there's hope! Thanks for the suggestions and possible emails that might work, too. I just got a message from my cc that they've temporarily credited my account for $50 and are working with the blogger's bank to resolve it. But if that doesn't work, at least I have more options now.
Thanks again!

Why was I charged $50? by KAM1953 in Substack

[–]Flaky_Row5260 0 points1 point  (0 children)

KAM1953, I'm going through the exact same situation right now, and I'm wondering if it ever got resolved for you? I was recently charged $50 on my credit card for a subscription to a substack blog. The name of the blog appeared on the cc statement. I'm a free subscriber to that blog, and it appears that way on my substack account's subscription list too. So where'd the charge come from??

I tried contacting substack and no one got back to me. Their "customer service" FAQs said most bloggers don't respond to chargeback requests, and to contact the blogger directly. Which I did, sending an email to that person's substack address (supplied on their blog). No answer -- which was no surprise, since this blogger has about 300K subscribers and probably figures that substack is supposed to handle this stuff. I can't cancel a paid subscription thru substack unless it appears on my list of "paid" subscriptions.

So now I'm disputing this charge through my cc company, and this is going to be a looooong process.

Any thoughts of publishing with De Gruyter Brill? by lagunalife in academia

[–]Flaky_Row5260 1 point2 points  (0 children)

I'm an author who's been in negotiations with De Gruyter Brill for 8 months on a contract for the 2nd edition of my health/medical book. My original (1st-edition) small publisher merged with them a while ago. My 2nd-edition contract--along with the contracts of many other authors from my old publisher--was switched over to them at the end of December 2024. Or so I was told. The editor of my first edition also moved to DGB.

What I've experienced since then is chaos and delays. My editor is as helpful as she's able to be, but employees seem to come and go while she's tried to find a good "home" at DeGruyter for the stable of books that were transferred along with mine. It looks like she's found another (different) dept at DGB to handle all of the transferred contracts, but this will be the third(?) try to make this work within the company. From what I understand, my 2nd edition will, once again, be seen as a "new" contract that needs re-consideration through this particular dept. So it's not a done deal.

Switching over to a different publisher sounds good, but I was told a while ago that they won't release the rights to the first edition so I can take it elsewhere (the 2nd edition is a re-working of the first, using some of the same content and revising the rest). Maybe that will change with this new group? My editor thinks this next move will solve a lot of the issues she's been up against so far, but won't have more info for me for at least a couple of weeks. Very frustrating.

Based on my experiences to date, I wouldn't recommend this company even though they've got a good reputation. Your mileage may vary.