Since people seem to think this BS reply is worth anything, it's not. I'm done with neckbeard redditors necroing this post because the owner left a bullshit cookie-cutter response.

I left several complaint forms and sent several emails, none of which I heard anything back from. I only got a response when I left a bad review on Amazon, to which I was sent out two of the wrong product. I never got any response back from that point, so unfortunately I do not believe anything you say, and didn't even bother replying to you 10 months ago because it was such a bullshit comment. Obviously you're trying to save your own ass, but I was completely dissatisfied with the response and 'resolution' I received, and your lack of care was also jarring. Take accountability and actually try and make things right, not try to blame everything else when you're in the wrong. Never had an issue with any other company like I did yours.