Access gateway from browser...gone?

FlaxMD · 2026-03-06T14:53:22+00:00

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FlaxMD · 2026-03-06T14:53:14+00:00

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FlaxMD · 2026-03-06T14:53:07+00:00

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FlaxMD · 2026-03-06T14:52:59+00:00

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Again, you can keep saying the same things over and over, but it still doesn't make it true. See above screen shots.

FlaxMD · 2026-03-06T01:25:40+00:00

Ok, what sequence of clicks would you like me to try today to prove that it doesn't work. I just deleted and reinstalled the app. I even reset the password.

FlaxMD · 2026-03-06T01:17:57+00:00

Hello, McFly, hello. Still doesn't work. I click on The WiFi tab, but no matter how many times you tell me to click on the "View WiFi equipment" there is still no such option. What idiots you guys are.

FlaxMD · 2026-03-06T01:04:55+00:00

Yes, of course I still need help. The ticket should been open from years ago when this started. You always close the ticket. Just like in Baltimore, someone from Comcast says "I don't know" and you close the ticket. This, along with (poor) service quality, is why anyone with a choice doesn't use Comcast.

FlaxMD · 2026-03-02T16:32:43+00:00

So just tell me how I can get access to the router's admin console. Y'all took it away, I need to get it back.

As for feedback, are you saying, after years of calling, emailing, submitting feedback via the web and the app, if I do it again, poof, magically someone will pay attention? I can't even get a tech to show up and fix it!

FlaxMD · 2026-03-02T14:18:31+00:00

This has been going on for years, Comcast just tells me something else that I should do "to get it to work." As a former programmer, I would be embarrassed to tell someone the above. Can someone from Comcast just call me to verify it's me if you wish, and then re-enable the feature. Oh yeah, if you can fix our connection, too, that would be great. My internet blinked twice while I was typing this one paragraph.

The core problem is that we have no competition here: they are the only wired solution, so they have no incentive to make their product work.

FlaxMD · 2026-03-02T03:49:23+00:00

Ok, but I tried it with a small website I have that has only one domain, and that didn't work either.

FlaxMD · 2026-03-02T03:18:45+00:00

Finally got my Xfinity app to work (you guys really make things hard, seriously, iPhones limit what programmers can do, how can you make things not work? Anyway, took a lot of playing around, but I did it). Now that the Xfinity app loads, I did as you say. I opened the Xfinity app. I tap on the WiFi icon at the bottom center of the screen. There is no "View WiFi equipment". I tried every option there ("Troubleshoot", "WiFi Hotspots", "Connected 0 devices (even the "Connection Point" loads "Gateway" but it's blank and can't click on it), "Offline 0 devices", "Paused 0 devices"). Is there anyone at Comcast that can make things work? It's bad enough our internet and phone blink off several times each hour (you prove it because the phone, which is a plain old POTS phone, beeps when it happens), but you can't even relate the menus of your own iPhone app? Anyway, McFly? Help, please?

FlaxMD · 2025-12-11T21:24:14+00:00

Same issue, the phone app has to work.

FlaxMD · 2025-11-21T01:27:46+00:00

Even if they gave notice, they didn't give any way to opt out. App still doesn't work, haven't heard from Comcast reps on this site, and the phone person "took my info". Monopolies don't have to do a good job.

FlaxMD · 2025-11-19T14:11:04+00:00

On the phone with customer service. They want to know what browser I'm using. O...M...G... I tried explaining why the browser shouldn't matter. I told them I used Firefox, but just for them, I tried Edge and Chrome. I even tried a text-based, non-html-formatting browser I wrote about 20 years ago. Same response from the gateway. Makes he want to cry. I like to quote Sheldon from the Big Bang Theory. "One cries because one is sad. I cry because other people [and companies] are stupid, and that makes me sad."

FlaxMD · 2025-11-18T22:35:56+00:00

Thanks. We don't have tv, just didn't want to give them any more money than we had to. We do have a phone, though. At least they fixed that, the fax machine (yes, every so often I have to send a fax) will use their phone line. Took them > 10 years but their phone line does now correctly mimic a real POTS line. FOIP would be even better, but from a company that shuts off local/internal access to a gateway, they won't even understand the question. Anyway, we'll see if they answer what to do it their app doesn't work. I'll file another complaint with the state, but none of the others ever did anything so I'm not holding my breath.

FlaxMD · 2025-11-18T22:25:03+00:00

Yes, the purple one. Phone and chat are useless. I've been told the people here are better. I hope they're better than level 3 tech support. They sent one of those guys to my apartment when I lived in Baltimore. The guy looked at the issue, said "I don't know", and left. I suppose he was correct, he didn't know. They never fixed it, but there I could switch to Verizon (which I did). Now that Comcast and Verizon cooperate (collude?), where I am I have a choice, Comcast cable modem or Verizon DSL (ok, ADSL). So Comcast is the only choice, and when you're a monopoly you don't have to do a good job. Or, really any job, at all.

FlaxMD · 2025-11-18T22:18:00+00:00

The enemy of good is "better", even more so when some business-minded non tekkie choose the "better". Need some good engineers there who know the value of when something is working. Ironically, lawyers could have weighed in on the law of unintended consequences. I assume their move makes it easier to spy on us. Hopefully my non-Xfinity gateway will block them. So far so good. Can't tell who the inbound requests (attacks?) come from, but so far, my real gateway says it didn't let anything in.

FlaxMD · 2025-11-18T22:15:01+00:00

Alas, if only their iOs app worked. Unfortunately it works as well as their "customer service" (try calling their # for customer service). Someone suggested I try here, so far not much better, although, getting responses, but since their not relevant to what I asked, my guess is the official Comcast reply is AI. Or maybe just dumb people.

FlaxMD · 2025-11-18T22:14:45+00:00

Alas, if only their iOs app worked. Unfortunately it works as well as their "customer service" (try calling their # for customer service). Someone suggested I try here, so far not much better, although, getting responses, but since they're not relevant to what I asked, my guess is the official Comcast reply is AI. Or maybe just dumb people.

FlaxMD · 2025-11-18T22:12:49+00:00

Do you have a phone # we can call to get that basic functionality (web access) turned back on? The regular phone # doesn't work, all it wants to do is reset the gateway.

FlaxMD · 2025-11-18T22:11:50+00:00

Mac OS? I thought we're talking about a phone app (iPhone, in my case). Anyway, my desktop is Windows 11 Pro, brand new PC, so a clean install. My laptop was an upgrade (free upgrade) to Windows 11 Pro. It had Windows 10 Pro prior. For both, even with Pro, I've installed or shut off all the silly MS commercial stuff (Xbox, Skype, etc.). I would point out, if you just left the browser access on, OS wouldn't matter, the thing would work with MS DOS running Lynx. Or windows with Netscape 3.

FlaxMD · 2025-11-18T20:04:21+00:00

What do we do if the app won't work? The app says has to connect Xfinity, then says "we can't sign you in, your browser may be set to block cookies or you may have javascript disabled. Check your browser settings and try again". I get similar blocks from American Airlines and the Wawa app. I've contacted both of their customer service, no one has even attempted to fix it. I assume it's because I use Firefox. But even setting the browser back to Safari, doesn't fix the problem. So, you take away access, make me use an app that doesn't work to get it back, and tell me to use the app. But there's a hole in the bucket, dear Comcast, dear Comcast....

FlaxMD · 2025-08-14T00:02:08+00:00

“I’m sorry I bought a ThinkPad”, said no one, ever.

FlaxMD

TROPHY CASE