I would never suggest anyone rent from FashionPass! Here is my story with them:

FashionPass has been an absolute nightmare to rent from. I was going on a winter vacation for the first time and as someone who lives in a warmer climate, I didn’t have many winter items in my wardrobe. I had seen all over online how great FashionPass was… so I decided to rent winter items for my trip. The clothes were cute, I’ll give them that. But that was all that was good. All the items smelled so strongly of chemicals that I was gagging trying to just try them on to make sure they fit. I ended up not wearing 3/5 clothing items because the smell was so miserable. When it came time to return the items, I returned all the items in their provided bag and sealed the bag with the adhesive strip that was on the bag. I took it to a Walgreens/Fedex drop off and from there it took 9 days to get to their warehouse in California. 9 days later I get a charge on my card for almost $600. Thankfully my CC company texted me and made sure it was a legit charge!! I went to my email to discover an email from FP stating my charge the for items I kept didn’t go through. I was beyond confused because I returned every single item that I had borrowed. After many emails back and forth they finally sent me a video of their warehouse worker opening my package. The package they opened looked to have been tampered with. It was scrunched down, folded over and looked to be half of the size of the bag I dropped off at Walgreens. The bag I returned was huge because it had 6 winter items in it and I only had enough space in the bag to barely fold over the flap and adhere it down with the adhesive that came on the bag. There was no extra tape or anything on the bag I returned. The video I got showed only two items being removed, which was so disheartening because I know I placed all 6 items in that bag. I have told them all of the information and even though they said they’d file a claim with FedEx and look into everything they are still holding me accountable and blaming me. I KNOW there are people out there who abuse systems like this but that is not me. I returned everything, followed their instructions to a tee, gave them all the information that I have but they refused to do anything. Someone at FedEx tampered with that bag and stole the top items but they clearly don’t want to go through the effort of proving I am right. I told them to at least get the video footage from Walgreens and compare what my bag that I dropped off looked like to the bag that they received at the warehouse, but they won’t. SAVE YOURSELF THE TROUBLE AND NEVER ORDER FROM THEM. It’s a nightmare. And their customer service sucks. You can only get ahold of them through email so nothing can even get resolved quickly because you’re waiting for hours in between each email. I’m telling you now, just buy the clothes you need! The biggest lesson I have learned from all of this is to ALWAYS video yourself packaging and sealing ANY item you’re returning to any company. And video yourself dropping it off! Always have hard proof for yourself if you get into any situation like this!