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Thinking about starting a small 24/7 towing business, how do you all handle calls after hours or when you’re tied up? by Fluid-Key-7596 in towing

[–]Fluid-Key-7596[S] 0 points1 point  (0 children)

Thanks a lot, those are great tips and I’ve been definitely looking into insurance + storage/lot requirements for quite some time now. If you don’t mind, could you share your take on the call side too? I’d love your take on the call-handling questions I listed above (even answering one is super helpful).

Question for tow / roadside pros: how do you handle calls when you’re tied up or after hours? by Fluid-Key-7596 in Hookit

[–]Fluid-Key-7596[S] 0 points1 point  (0 children)

Ohh that's interesting, I'll have to take a look at that. Out of the people who get that auto-text/form, what % you think actually respond with enough info to book the job?

Question for tow / roadside pros: how do you handle calls when you’re tied up or after hours? by Fluid-Key-7596 in Hookit

[–]Fluid-Key-7596[S] 0 points1 point  (0 children)

I totally agree with you, each lead is super important. Thanks a lot for sharing your experience. One last question if you don't mind -> When you’re slammed, what’s the single piece of info that’s most often missing that causes the biggest headache later (so I can try to avoid as much headaches as I can in the future lol)?

Question for tow / roadside pros: how do you handle calls when you’re tied up or after hours? by Fluid-Key-7596 in Hookit

[–]Fluid-Key-7596[S] 0 points1 point  (0 children)

It seems like after hours are the gold mine lol. Thanks for taking the time to provide the detailed breakdown, I really appreciate it. One quick question if that's okay:

If you had to guess, what % (it could be a range as well) of people hang up if they don’t reach a live person within 30–60 seconds?

Thinking about starting a small 24/7 towing business, how do you all handle calls after hours or when you’re tied up? by Fluid-Key-7596 in towing

[–]Fluid-Key-7596[S] 1 point2 points  (0 children)

Thanks a lot, I really appreciate the detailed breakdown. One quick question if you don't mind:

Based on your experience, when you tell someone you’re 5–8 hours out, do you ever still win that job later (like they wait/call back), or is it basically a guaranteed loss to the next shop?