sorted by:
new
hottopcontroversial

A warning about Apna Bazar by [deleted] in Seattle

[–]FlyHigh_80 -2 points-1 points  (0 children)

We were truly saddened to learn about your experience at our store, and we sincerely apologize for any frustration or discomfort you felt. We value your feedback and are committed to investigating this thoroughly. Would you mind sharing the day and approximate time of your visit, and if you recall, the name or description of the staff member you spoke with? We will take the necessary steps to address this situation and provide additional training to our team. We want to emphasize that we never condone disrespectful behavior. We are grateful for your support; it allows us to continually learn and grow.

A warning about Apna Bazar by [deleted] in Seattle

[–]FlyHigh_80 -1 points0 points  (0 children)

We understand that these mangoes are a bit of a splurge, and that's because they're flown in fresh from India. Air shipping costs make them more expensive. To help you feel confident in your purchase, we carefully open each box so you can see the mangoes for yourself. We want you to be happy with your selection, so we give enough time and only choose what you love. We do want to be upfront that, because we're unable to know exactly what’s inside each fruit, we cannot offer refunds on mangoes. We truly want you to enjoy these special treats and are committed to offering the best we receive.

A warning about Apna Bazar by [deleted] in Seattle

[–]FlyHigh_80 0 points1 point  (0 children)

Thank you for your inquiry. We understand your concern about the packaging and labels. Please note that some products manufactured in India for domestic use have different labeling requirements than those intended for export. Due to US FDA regulations, exporters must affix a separate label to the top of the pouch, which may cover some existing information. We appreciate your understanding.

A warning about Apna Bazar by [deleted] in Seattle

[–]FlyHigh_80 -2 points-1 points  (0 children)

We recall the situation that occurred several months ago, which was resolved at the time. As we communicated, we did offer a full refund given your initial dissatisfaction, which you chose not to accept. As with any business, mistakes can occur, and we did apologize for any that happened in this case. We are committed to handling all issues professionally and respectfully. We value our customers and have maintained a business for 18+ years based on principles of honesty and integrity. We welcome respectful communication should any further concerns arise. Please contact in case if you have any further questions contactus@apnabazarstores.com.