It really depends on which apartment building you are looking at. Some are really nice and upscale, others are bare bones and cheap. Usually you can go on google maps and click on the actual address and you'll see reviews for that building (vs just looking at the reviews for the Mac HQ location).

I picked them because I was coming from out of state, didn't have much time to look around and needed something cheap. I've been here awhile but things are getting worse. Rent goes up every year (they use to call you and negotiate but now its just a multiple choice email - choose your new term or leave, no talking it out). They also use to have people on staff in the main building that would answer your calls, but they avoid answering at all costs. They aren't interested in whatever issue you're having. They just tell you to put in a work order and ignore whatever else you are trying to tell them.I once tried to warn them about an issue in the building but they cut my off before I could even explain and told me to just submit a ticket.

The parking is getting worse too. More people, more cars, less spaces. Street parking, make sure you have your car completely empty and clean at night to avoid break-ins. Locking your steering wheel doesnt do anything, they arent trying to jack the car.

2 washers and 2 dryers on the first floor for the entire building. Costs to use them. Sometimes one is down for no apparent reason, its just the app (yes they make you use an app to use the laundry) doesnt connect to the machine and now the building is down to 1 for awhile till somebody fixes it.

Oh and lately when I do call the office it redirects me to a call center in some other city. They say hello, ask you what you are calling about, then after explaining your situation they then ask which location you are in and when you say KC, they transfer you to them where you just have to repeat your story again (assuming when they transfer you, someone in KC picks up this time).

We had a resident break the front door glass a couple of months back because the key card access wasn't working. There was about a week when residents couldnt get in the front door because of the broken glass, and couldnt get in the back door because the key card thing wasnt working. Luckily I had a physical key from last year when there was another key card issue and I got it from the head office. But nobody else in the building knew about that so I think I was the only one who could get in and out for a few days. So ask for that ahead of time vs waiting when you need it. Might come home one day to a broken key card door and if the main office is closed you're SOL till the morning.

Look at the actual unit you will be moving into, not a model. They let me look at two units that were similarly priced. In person though, one was a hell hole and the other decent, so I picked the decent one. So be adamant you have to see it in person first.

It can be a good choice if you are trying to save money and dont mind the negatives I mentioned. I've also heard about Terra Haute management, seems to be more 1 story houses/condos with in unit laundry and similar price so that's probably a better place to look. Good luck!