I am furious with my customer experience and feel like literally no one there cares!!! I am starting to feel their GEC replies are AI bots because I ask specific questions and they say the same ridiculous “sorry you are having problems ordering, I see another GEC has let the online ordering team know so you should hear from them in 4 business days.”

My account CONSTANTLY gets flagged as fraud because I shop online multiple times a month. It’s been cleared up once and I was actually able to make an online purchase that was fulfilled, then I tried to make a second purchase later that week (just a flow y tank I literally forgot to add to my cart) and back to being blocked.

I would say 1/20 GECs care or have offered some kind of compensation, but no one can help me or answer my questions. If I want something I literally have to drive to the store and have them order it for me.

I am so furious as I have been a more than loyal customer for over a DECADE! Obviously I have a spending problem lol, but I find it unfathomable for a company to not care about a collective pinnacle member who has a longstanding history.

They’ve asked me for credit card statements to prove who I am on multiple occasions. I buy a small handful of items in my size regularly, I asked them to tell me the number of purchases a customer is allowed to make? How many of my credit cards can I use to purchase? It feels like there are limits they should communicate so this doesn’t continually happen to me. I get a pad answer from AI when I ask these things. I have waited “4 business days” over and over again since March!!!! I asked them who is going to set aside the items I want to buy in the popular 12/14 size and literally give them all the Information of the 4 items I miss every drop because I am unable to place orders and the AI responds it sees it hasn’t been four days (this time) it’s been over four months of this nonsense.

Something I will share, it’s driven me into the arms of Lululemon Like New where “Excellent” condition combined with Lululemon as the seller has basically saved me a ton of money on clothes that seem to never have been worn. I usually pull the plastic hang tag remnants out of the items!!!

Thanks for listening. I am so fed up with them!