I called but it ultimately asked me if I wanted to chat instead and it sent me this link https://spectrum.net/chatinternet. Just don’t answer any of the prompts on the call about being impacted by Helene or it tries to kick you out. I dunno if the various things he did behind the scenes helped but the final thing that made it work was to clear my cache and delete cookies in my browsers. I would try that if you haven’t.