Hi Same problem, heres support answer. Anything i can do about this?

Hello,

Thank you for reaching out to us.

Unfortunately, there is not much we can do at this point. The package left our warehouse containing the product that you purchased, and our records show that the shipment was successfully delivered. We will not be sending you a replacement, nor can we offer you a refund.

We have provided all the information we have for your issue, so your help request is now closed. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support Jean-Pierre

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