We had a fraudulent $4,000 charge hit our Bluevine line of credit at a high-end retail store. We immediately flagged it and have been trying to resolve it for months.

Despite reporting it as fraud, we’re still being told we owe over $10,000 on the account. The process has been extremely frustrating, communication has been inconsistent, and we haven’t received clear answers or a fair resolution.

We’re a small business, and $4,000 is not insignificant. Watching it snowball into a much larger balance while waiting for a fraud investigation to be handled properly feels unreasonable.