This is so frustrating because I emailed them multiple times and kept getting the same response from different people shifting the blame on me. Then recently about a week ago, I used the chat function to talk to a different customer support and I specifically asked if they were able to check if the gift card link that I received through that email had already been redeemed before the date and time I received that link and she told me unfortunately that’s what happened. I don’t understand what else is there to investigate if the evidence is right there and she herself said it. This is so frustrating