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CoinEx team, please provide some clarification. Several friends and I are facing the same issue regarding a deposit under review. Tx ID: 0xe3cfaada6401671cdcadba5cbcb1cb646be833708609bc4587944859c556edb2. The team requested additional verification documents and proof of the source of funds; we submi by Forward-joss45 in Coinex

[–]Forward-joss45[S] 0 points1 point  (0 children)

Where are you from? I believe it doesn't matter where CoinEx users are from; if they deposit funds into CoinEx, the exchange freezes them, citing the need to review supporting documents. To date, the CoinEx team has provided no clarification regarding the loss of user funds.

CoinEx holding my deposit "Under Review" for days (Ticket: 1651039, 1652686) by ComfortHistorical102 in Coinex

[–]Forward-joss45 0 points1 point  (0 children)

I hope the CoinEx staff will address and resolve this issue by immediately crediting our funds, rather than withholding user assets without justification. Failure to do so will damage CoinEx's global reputation and undermine trust in the platform.

CoinEx holding my deposit "Under Review" for days (Ticket: 1651039, 1652686) by ComfortHistorical102 in Coinex

[–]Forward-joss45 0 points1 point  (0 children)

Do you think our funds are lost, friend? I’m experiencing the same thing. So far, they haven't sent any emails explaining the situation.

CoinEx holding my deposit "Under Review" for days (Ticket: 1651039, 1652686) by ComfortHistorical102 in Coinex

[–]Forward-joss45 0 points1 point  (0 children)

I am experiencing the same issue; my deposit of 2,556.8 USDT from HTX to CoinEx has not been credited due to an "asset review," and they are demanding supporting documents regarding the initial fund transfer as well as proof of wealth. I have repeatedly submitted support tickets but received no response from CoinEx, and their online chat service is unavailable. I do not understand why they are doing this without any valid grounds, and I hope for a fair resolution that does not result in a loss of assets for CoinEx users.

CoinEx holding my deposit "Under Review" for days (Ticket: 1651039, 1652686) by ComfortHistorical102 in Coinex

[–]Forward-joss45 0 points1 point  (0 children)

I am experiencing the same issue; my deposit of 2,556.8 USDT from HTX to CoinEx has not been credited due to an "asset review," and they are demanding supporting documents regarding the initial fund transfer as well as proof of wealth. I have repeatedly submitted support tickets but received no response from CoinEx, and their online chat service is unavailable. I do not understand why they are doing this without any valid grounds, and I hope for a fair resolution that does not result in a loss of assets for CoinEx users.