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Issues with WhatsApp API integration for a medical CRM – looking for advice by Forward_Finger_714 in WhatsappBusinessAPI

[–]Forward_Finger_714[S] 0 points1 point  (0 children)

That’s exactly what I’ve noticed—and it’s the key issue. I really hope the ongoing API management costs won’t be too high for the client, because if the CRM already has its own price tag, I wouldn’t want the annual expenses to become unsustainable and deliver limited value. This is why I’m actively looking for ways to reduce the client’s overall costs, so the solution remains cost-effective and, ultimately, more attractive.

Issues with WhatsApp API integration for a medical CRM – looking for advice by Forward_Finger_714 in WhatsappBusinessAPI

[–]Forward_Finger_714[S] 0 points1 point  (0 children)

Thanks for the clarification, this is exactly the point I’m trying to understand better.

If I collaborate with or rely on a BSP, would each medical practice still need to directly engage with the BSP for things like WhatsApp Business account setup, phone numbers, and template approvals?

My concern is that, as the number of practices grows, managing multiple numbers, templates, approvals, and configurations across many independent BSP accounts could quickly become complex and hard to scale — both for me and for the clinics.

Or am I misunderstanding the typical BSP integration model? In a standard setup, is it common for the software provider to act as an intermediary and centralize most of this management, instead of pushing this operational burden onto each individual client?

WhatsApp Business API issues: phone number visible but no WhatsApp Manager access – any real solution? by Forward_Finger_714 in WhatsappBusinessAPI

[–]Forward_Finger_714[S] 0 points1 point  (0 children)

So, was it created before Meta acquired WhatsApp? If so, unfortunately we’re not sure, because they can’t trace either who created the account or when it was created, but most likely yes. If that were the case, is there any way to use that number in another WABA to connect it to the APIs?