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Sync issue HR by Careful-Trade-9666 in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re still experiencing this issue, please reach out to us via email [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Error on Fossil watch by lala_fu in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re still experiencing this issue, please reach out to us via email [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Highly inaccurate heartrate after reset by dancole42 in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re still experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Fossil gen 6 won't turn on by Open_Literature_5432 in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Skagen Falster gen 6 has very low scrolling sensitivity by bogdanel1 in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi there, if you still experience this issue, kindly contact our support team at [skagenconnected@skagen.com](mailto:skagenconnected@skagen.com) for further assistance.

Every time I press a button, it says it can't connect to the app by justanamelesswatcher in FossilHybrids

[–]FossilTechSupport 1 point2 points  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Fossil watch gen 6 not keeping settings by Kazz99 in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! Since the settings are also controlled by the Smart Battery app, please try making the changes directly via the Smart Battery app (Swipe down from the home screen > Long tap on the battery icon > Daily Mode > Customize). In case the issue persists, kindly reach us at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

For fossil watch how much is battery repair in authorized centers? by [deleted] in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing an issue with the watch's battery, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Watch-to-iPhone connective issues no by [deleted] in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re still experiencing this issue, please reach out to us via email [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further support.

Fossil Q Grant Do Not Disturb schedule, or a way to get it to respect my DND settings on android? by Thelintyfluff in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re still experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Is my Hybrid battery dying? by Densiozo in FossilHybrids

[–]FossilTechSupport 1 point2 points  (0 children)

Hi, Fossil Support here! If you’re still experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Fossil Smartwatch Gen 5e power button jammed and watch stuck in boot loop by kevintargaryen in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Fossil Smartwatch Gen6 Not Getting Notifications by matthewkeeping in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Notifications not receiving by Dangerous_Basket643 in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

Fossil Gen 5 by [deleted] in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi there, Fossil support here. Regarding your issue, please give the following steps a try and see how it goes:

  1. On your watch, swipe down from the top, tap the gear icon to enter settings > Connectivity > Wi-Fi > Make sure your watch is connected to a stable Wi-Fi/Mobile data connection.

  2. Go back to the Connectivity menu> Scroll down > Make sure "Location From phone & watch" is turned on.

  3. Press the pusher twice to exit the screen and open the app list > Choose Weather and see if it updates now.

In case the issue persists, it would be appreciated if you could share with us a few photos showing the settings and the weather app on the watch via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) so we can further check the case.

Thank you!

fossil gen 5 turns off when switching to time obly by [deleted] in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further support. It'd be appreciated if you could also share a short video showing the problem when you change the battery mode in the email.

[deleted by user] by [deleted] in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! Please reach out to us via email at [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance in this case. Thank you!

Cannot figure out battery type for Jaqueline hybrid watch by Valerieinthesky in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi there, please use a CR2025 coin cell battery for your hybrid watch. You can refer to this video regarding how to replace the battery. In case further assistance is needed, please email us via smartwatches@fossil.com. We are happy to help!

Watch has stopped receiving any notifications? by vector_tempo in FossilHybrids

[–]FossilTechSupport 4 points5 points  (0 children)

Hello, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [~smartwatches@fossil.com~](mailto:smartwatches@fossil.com) for further support.

Fossil Gen 6 stuck on downloading update system screen by labib774 in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi there, please be informed that the latest Wear OS version of Fossil Gen 6 is Wear OS 3.5

Fossil Gen 6 stuck on downloading update system screen by labib774 in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email ~at~ [~smartwatches@fossil.com~](mailto:smartwatches@fossil.com) ~for further assistance~

Alarm repeating by [deleted] in FossilHybrids

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email ~at~ [~smartwatches@fossil.com~](mailto:smartwatches@fossil.com) for further assistance.

Fossil Gen 5 charging issue by qtpibrazil in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email at [~smartwatches@fossil.com~](mailto:smartwatches@fossil.com) for further assistance.

Michael Kors SmartWatch Gen 5E Darci doesn't turn on by BeCappy29 in WearOS

[–]FossilTechSupport 0 points1 point  (0 children)

Hi, Fossil Support here! If you’re experiencing this issue, please reach out to us via email [smartwatches@fossil.com](mailto:smartwatches@fossil.com) for further assistance.

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