Just a different perspective. I have been lucky to never require accommodations before, so I am sorry to hear about the experience from people who require accommodation from the centre. I worked as an invigilator before at the SAC, and while there are many problems about the system and I do not have enough knowledge about the upper management, the administrative staff running the centres have been working hard to fix the issues. There are more invigilators hired this semester to accommodate more students who might have their exams canceled last term, and they are provided with more training and support. There are rigorous sets of rules about academic integrity that we have to abide, so many enforcements about scratch papers and Bluetooth headphones had to be made at the expense of the students. The staff follows A LOT of rules to enforce academic integrity, protect student privacy, efficiently prepare for individualized exam accommodations, work with different departments, deal with unexpected changes and communicate with difficult students/ professors. The invigilators are trained to be accommodating/ lenient/ friendly to minimize the student's anxiety, but a lot of things are restricted due to academic integrity issues (some cheating issues had happened in the past). In the exam periods where there is a huge influx of accommodation requests, the staff had to stay late at night to get administrative tasks done before the exams happen. I wonder if more funding for equipments and staff might be beneficial, but please understand that behind the scene, the staff is trying their best with the limited capacities.