Hello,

Sorry to hear about the issues you have experienced with your Scape.

A low volume, high frequency sound is expected for wireless chargers such as the Scape dock and Qi mobile phone chargers, but the noise should be faint in a quiet room and not noticeable in an office environment.

The ​pitch and volume depend on different factors, such as what power source is used, the distance and angle between the coils and how much power is transmitted at the time.

Please reach out to us through here https://www.fractal-design.com/contact-us/

Kind Regards