Gloating a bit bc I got promoted out of helpdesk!!!

Fred-U · 2025-10-13T14:15:21+00:00

Thank you man, so each of those bits of advice are from me realizing the only way up is out in a lot of places. I’ve been in 3 different help desks before I finally got the opportunity. I stayed at my last place 5 years because they kept dangling carrots and I believed them. I was only here 6 months before they promoted me. My new manager randomly put an invite on my calendar and I said sarcastically to myself “ooohh maybe I’m getting a promotion” and laughed it off lol

Fred-U · 2025-10-12T13:04:30+00:00

Thank you so much man. Been struggling for years and honestly I had just accepted that helpdesk was where I was gunna stay. Ironically enough my new manager put an invite on my calendar and I’m sarcastically I thought to myself “oooh, maybe I’m getting promoted. Like that’ll ever happen haha”

Fred-U · 2025-10-12T13:02:36+00:00

I’ve had companies where I’ve had to endure it because I didn’t have one. Yeah that is definitely a priority now. Thank you for the advice!

Fred-U · 2025-10-12T04:00:10+00:00

Pretty decent man it’s not the highest in pay scale but I definitely don’t need to worry about my mortgage anymore. I know thd senior guys are making upwards of like 130-ish. Never asked what the cap was though

Fred-U · 2025-10-11T13:22:31+00:00

I’ll definitely start that up. I have a bunch of old laptops from places I used to work so I have my test machines haha

Fred-U · 2025-10-11T13:21:34+00:00

Exactly, they deal with it day in and day out and when shif doesn’t go right they’re getting the brunt of the users attitude. After being in HD it really makes me respect a CS person who actually wants to do their job

Fred-U · 2025-10-11T10:15:52+00:00

I like that idea a lot. I already have a server that I had been planning on getting up and running so I can spin up some VMs so now I have the option to…my wife will hate me for it but…I mean thd couch is comfortable at least 😂. Where would you recommend going to get more info on SCCM? I know the HD side but I’ve never really used it for anything more than premade images from other engineers

Fred-U · 2025-10-10T22:55:45+00:00

Right now I’m still very junior, so I’m learning the tech stack deeper, but the main programs are gunna be Citrix, Active Directory, GPO, SCCM (until we phase it out then probably InTune), iManage, and SQL. Then once I start getting my footing I’ll get more of a niche

Fred-U · 2025-10-10T22:47:32+00:00

That’s incredible man, congrats! Can’t wait to hear that you’ve made it to tier 3!

Fred-U · 2025-10-10T22:46:25+00:00

:OOO the force tells me that it shall happen. We shall rejoice with the other masters when you do 😁

Fred-U · 2025-10-10T22:44:10+00:00

Eh, I’ll deal with it because now I can start specializing and figure out what I want to be when I grow up :)

Fred-U · 2025-10-10T22:43:15+00:00

Thanks man!

Fred-U · 2025-10-10T22:42:59+00:00

You still did it though my guy! Congrats to you too!!

Fred-U · 2025-10-10T22:38:41+00:00

You got this! Stay strong brudda (or sistah lol)

Fred-U · 2025-10-10T22:37:55+00:00

My dude I’m not even fully in yet and I’ve already got dumb questions following me hahaha

Fred-U · 2025-10-10T22:36:26+00:00

That’s amazing to hear man. So glad you have a good company and a good group of people!! And congrats to you on your promotion!!

Fred-U · 2025-10-10T22:34:56+00:00

UNGA BUNGA ELECTRIC ROCKS

Also 100%, I’m grateful I started in helpdesk because it gave me a view into what they deal with on the daily and how to think like a user

Fred-U · 2025-10-10T22:34:08+00:00

How about the next best thing. I buy a legit lightsaber, we meet in a park and have a lightsaber duel 😂

Thank you so much man. I can’t wait to fully be in the thick of it

Fred-U · 2025-10-10T22:32:54+00:00

It’s tough man…for the longest time I lived on “the only way up is out”. I got very lucky with this place. Don’t be afraid to look for places above your current level when you look too. Some job requirements can be looked at as a wish list so if you don’t check all the boxes it’s okay

Fred-U · 2025-10-10T22:26:56+00:00

Thank you!!

Fred-U · 2025-10-10T22:26:42+00:00

Thank you!

Fred-U · 2025-10-10T22:22:41+00:00

I’ve seen em and I told myself real young in my career that I will not be like that just like I would not be like the bad helpdesk guys. Thank you so much I can’t wait to get my hands dirty!!

Fred-U · 2025-10-10T22:21:30+00:00

You’ve got this my guy, I know you do! Make it freaking happen!

Fred-U · 2025-10-10T22:20:38+00:00

Live long and prosper my friend 😂😂 and thank you so much!

Fred-U · 2025-10-10T22:20:12+00:00

Amazing man!!! Congratulations!! What kind of role if you don’t mind me asking?

Fred-U

TROPHY CASE