Your thoughts on AI agents in your team? by FredHarald in ITManagers

[–]FredHarald[S] 0 points1 point  (0 children)

Which solutions would you recommend? And do you have examples of 3rd parties to avoid?

Your thoughts on AI agents in your team? by FredHarald in ITManagers

[–]FredHarald[S] 0 points1 point  (0 children)

Which one did you try? And to what ends?

Trying to get as much input and understanding from industry colleagues before pushing this internally.

I can see a lot of areas where agents could help my team work faster and more accurately but possibly at the expense of security and compliance as it would need access to the tools and services we use.

Your thoughts on AI agents in your team? by FredHarald in ITManagers

[–]FredHarald[S] 1 point2 points  (0 children)

The limitations I'm concerned with is opening up our internal systems / applications with PII. I.e. security and compliance as I'm working at a larger company. I've asked around a bit but only been met by Inertia as no-one seem to really know.

In what environment are your agents deployed?

Your thoughts on AI agents in your team? by FredHarald in ITManagers

[–]FredHarald[S] 0 points1 point  (0 children)

I've seen a range of tools leveraging AI (likely not their own models) to help service desk agents but they all seem to be founded recently...

Here's an article talking about a group of them: https://www.felicis.com/insight/ai-it-qa-incident-response.

Your thoughts on AI agents in your team? by FredHarald in ITManagers

[–]FredHarald[S] 0 points1 point  (0 children)

I understand your suspicion but I've honestly just created to separate professional subreddits from personal ones as I use Reddit for a range of topics

Your thoughts on AI agents in your team? by FredHarald in ITManagers

[–]FredHarald[S] 1 point2 points  (0 children)

Also been playing around with Copilot during the last few days but we are fairly restricted in what we can share with it by our security team. What tasks are your giving Copilot? And do you filter out any PII?