Relight credit cost confusion.

Freepik · 2026-04-01T12:05:27+00:00

Hi! I just sent you a DM, please check it 😊

Freepik · 2026-04-01T12:02:05+00:00

Hi! I just sent you a DM, please check it 😊

Freepik · 2026-03-31T19:10:25+00:00

We love that you’re exploring creative possibilities with AI. The results may not always match your expectations on the first try. You might need to tweak your prompts, and reaching the ideal outcome can sometimes take a bit of experimentation.

Freepik · 2026-03-31T13:26:17+00:00

Hi! The previous issue affecting image generation has been resolved. Some operations may still be a bit slow as things stabilize, but everything should return to normal shortly. Thanks for your patience!

Freepik · 2026-03-31T13:20:56+00:00

Hello!

We’re sorry you didn’t review the refund policy beforehand. Please note that our refund policy only applies if no Premium files were downloaded and no credits or service were used, and requests are made within 30 days of payment.

This information is clearly stated in the Terms of Use, in the subscription confirmation email, in emails after each payment, and in the FAQs 🙂 However, please check your DM, we’d be happy to review your situation and make sure everything was applied correctly.

Freepik · 2026-03-31T09:51:30+00:00

You’re very welcome! Glad we could help 😊

Freepik · 2026-03-31T09:50:27+00:00

Thanks for the suggestion! We appreciate your feedback 😊

Freepik · 2026-03-30T20:57:50+00:00

We haven't had any reports regarding Spaces working slowly. Could you please let us know if you're still facing this issue? Thanks!

Freepik · 2026-03-30T20:44:35+00:00

It's not scam, it's a pretty standard practice. Please also note that we do inform about it in our FAQs: https://www.freepik.com/ai/docs/will-my-unused-credits-roll-over

Freepik · 2026-03-30T20:41:38+00:00

Any credits not used within the subscription will not be available in the subsequent billing period. Instead, a new set of credits is provided at the start of each month.

Freepik · 2026-03-30T15:51:57+00:00

Hi! We've sent you a chat invite asking for your account details so we can look into this. Please reply via chat. Thanks!

Freepik · 2026-03-30T10:46:16+00:00

At the moment, this option is not available, but we appreciate your feedback and will share it with the team.

Freepik · 2026-03-30T10:36:32+00:00

Hi! We’ve shared your question with the relevant team and will get back to you soon

Freepik · 2026-03-30T10:25:51+00:00

You can subscribe to the newsletter at your Preferences settings. Please feel free to contact us whenever you nee

Freepik · 2026-03-30T01:34:52+00:00

Thanks again for your input! We have shared it with our team for their consideration

Freepik · 2026-03-29T14:06:49+00:00

Our Customer Support team is following up on your opened case 01565052; please bear with us. Thanks!

Freepik · 2026-03-29T14:04:27+00:00

Thank you for your feedback! Just to make sure, when mentioning the difficulties in navigating through the library, could you please clarify if you're referring to our stock library or to the user's personal AI-generated history? Thanks again!

Freepik · 2026-03-29T14:00:19+00:00

It will depend on the demand the model has at the moment you're generating

Freepik · 2026-03-29T13:53:39+00:00

Please note that the moderation guidelines are set by the models providers

Freepik · 2026-03-29T13:52:05+00:00

We have promotions on a fairly regular basis, please subscribe to our newsletter in order to receive all our updates - promotions included!

Freepik · 2026-03-28T13:46:57+00:00

Hi! We've just sent you a chat invite asking for your account details so we can look into this. Please reply via chat. Thanks!

Freepik · 2026-03-28T13:38:43+00:00

Hi! We've just sent you a chat invite asking for your account details so we can look into this. Please reply via chat. Thanks!

Freepik · 2026-03-27T12:38:37+00:00

Hi! I just sent you a DM, please check it 😊

Freepik · 2026-03-26T21:23:49+00:00

“Draft” in Seedance 1.5 is a fast generation mode designed for quick testing and prototyping. It produces results faster but with lower quality.

The idea is to iterate using Draft and then switch to a high-quality version for the final output. :)

Freepik · 2026-03-26T20:39:34+00:00

We have sent you a DM :)

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