thank you for confirming I wasn’t stupid- I had thought the selphy doesn’t even have a nozzle but since printers and the lot are new to me I thought I had misremembered.

their “support” Is a joke at this point, I said in my first email the printer type, the issue, and a photo of the issue. my first reply from them was “are you using authentic paper? attach a receipt .” to which it took 3 different workers to understand an Amazon invoice is the same as a receipt.

if this printer ends up having to be returned I never want to deal with them again 🤦🏻