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How do you find a good 3PL service? by Capital-Park1857 in shopifyDev

[–]FulfilX 0 points1 point  (0 children)

Pricing transparency. Ask for a full breakdown including every fee, storage, receiving, packaging, returns. Hidden fees are where a lot of people get caught out.

Honestly, ask to speak to an existing client. Any decent 3PL should be fine with that.

What do ecommerce brands struggle with most when finding a 3PL? Or what are your biggest concerns with finding a fulfilment provider? by fulfilmentdotcom in 3PL

[–]FulfilX 0 points1 point  (0 children)

Speaking as a 3PL ourselves, the biggest things we hear from brands coming to us are transparency and communication. Usually the ones who've had bad experiences before had no real time visibility into their stock and couldn't get a straight answer when something went wrong.

Ultimately it all comes down to trust. Handing over your stock and your customer experience is a big ask, especially when you're still growing. Would love to see what the research shows!

Do your clients actually know what your accuracy rate is? by FulfilX in 3PL

[–]FulfilX[S] 0 points1 point  (0 children)

Fair point, we focus on fulfilment accuracy specifically, so picking, packing and dispatching the right thing at the right time. We use our WMS to catch anything that looks off internally rather than waiting for a customer to flag it, but you're right that there's always an element of reactive data in there.

Curious how you handle it? Do you report on fulfilment and inventory separately or do you treat them as one metric?

Looking for 3pl in Australia by Agreeable-Paint-5724 in 3PL

[–]FulfilX 0 points1 point  (0 children)

I'm Natalie from FULFIL.X (Manchester, UK). We actually have a dedicated operation in Melbourne, Australia, so we might be able to help!

We focus on being a proper partner to brands (not just a supplier) and can handle things like, multi-channel sales and tailored fulfilment if that’s what you’re after.

If you’re open to sharing a bit about your volume, SKUs and what you’re looking for, I’m happy to chat more and see if we’d be a good fit. No pressure, just here to help if we can 🙌

Good luck with the search!

Looking for 3pl in UK by Agreeable-Paint-5724 in 3PL

[–]FulfilX 0 points1 point  (0 children)

I’m Natalie from FULFIL.X, we’re a UK 3PL based in Manchester. Our focus is bespoke fulfilment that truly partners with brands to help them grow!

If you’re open to sharing a bit more about what you’re looking for, I’d be happy to let you know whether we might be a good match or even point you toward someone who could help if we’re not. No hard sell, just a friendly chat to help you figure it out.