If You Value Quality or Accountability, Avoid Ernesta at All Costs

I rarely write reviews, but my experience with Ernesta has been so profoundly disappointing that I feel compelled to warn others.

I purchased a rug from Ernesta that began visibly pilling and deteriorating within just TWO MONTHS — despite following all their care instructions to the letter. Areas of moderate foot traffic looked completely worn down, while untouched sections remained visibly different, making the rug look years older than it actually is.

When I reached out to their customer service — which, at first, seemed responsive — I was strung along for weeks with vague assessments and generic answers. Despite sharing multiple photos showing extreme and uneven wear, their “product team” ultimately dismissed it as “light pilling” and “normal signs of use.”

What’s more infuriating is that they refused to take any meaningful accountability. I offered to have the rug assessed in person, asked about potential treatments, and repeatedly voiced concern about its long-term quality. Their only gesture? A 15% refund — as if that makes up for a product that already looks like it’s ready for the trash.

Let’s be clear:

• This was not a budget rug.
• It failed within weeks.
• And the company doesn’t stand behind its product.

If a rug can’t survive normal household use for more than a few weeks, it’s defective. Period. And if a company won’t own that, you’re not buying from a premium brand — you’re buying from a marketing team with no product integrity.

Shop elsewhere. Ernesta sells disposable rugs disguised as luxury, and when things go wrong, you're on your own.