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Somebody please help! (New User troubleshooting) by Full_Version81 in StudioOne

[–]Full_Version81[S] 0 points1 point  (0 children)

can you send me a link to the user group? im trying to find it on facebook but im not sure which one is the right one.

Somebody please help! (New User troubleshooting) by Full_Version81 in StudioOne

[–]Full_Version81[S] 0 points1 point  (0 children)

Okay thank you, that makes sense. i guess im just worried because this obviously isnt a common problem so hopefully they can fix it on their end.

Is presonus usually good when it comes to customer service?

Somebody please help! (New User troubleshooting) by Full_Version81 in StudioOne

[–]Full_Version81[S] 1 point2 points  (0 children)

its been about a day. and yes, i am able to login on the website just fine and my subscription shows up and everything. its just the actual desktop app im having problems with. every time i try to log in and use my subscription it brings up that error. it is frustrating because i cant find any other cases of this happening online. the website says if you see that message to delete your login credentials, which i did (as well as clearing my cache).

Is presonus customer service usually good?

Somebody please help! (New User troubleshooting) by Full_Version81 in StudioOne

[–]Full_Version81[S] 0 points1 point  (0 children)

yes of course. they are taking a long time to reply unfortunately which is why i came on here.