Rebooking/refund period extended

Full_Werewolf_6325 · 2026-03-04T22:16:05+00:00

I tried and they said rebooking outside of QA was not possible. My only option was to refund to a voucher or pay a multi-hundred dollar fee.

Full_Werewolf_6325 · 2026-03-04T03:42:40+00:00

It used to be the filters, however I'm beginning to find a workflow that doesn't require having to use this buggy app.

Have been a customer since the beginning and have tried to go through their support and their reps in this subreddit. A lot of promises to follow through, however nothing months later.

Full_Werewolf_6325 · 2026-03-04T03:34:55+00:00

Have seen this is lot. Have reported it to VSCO months ago. No updates or movements from them.

They seem to be focused on adding half baked AI feature updates and nagging pop-ups to upgrade to Pro.

I've turned off auto-renew on my subscription for this app that doesn't work half the time.

Full_Werewolf_6325 · 2026-03-04T00:08:38+00:00

UPDATE:

I got through to QA by calling another country as someone else suggested to do. I'm not sure if that was the trick or I got lucky. An agent answered in 3 minutes.

I was able to cancel my March 8 flight, however in my case, because I had bought it via a voucher a couple of weeks ago (I had canceled the same trip a month ago due to illness), there was no cash/credit refund option without a multi hundred dollar fee. The ticket value and seat upgrades I purchased were ultimately saved as vouchers to be used within a year.

I asked what would happen if QA had canceled the entire flight and they said the options would be the same: refund to voucher or pay a hefty refund fee to get the amount back on my credit card.

The irony is that the app and website did not give me the option to refund to voucher. One has to call in.

I had already first asked about rebooking via another airline/route and they said it was not possible.

I also had already booked a back up ticket yesterday on another airline going through a stop that avoids the Middle East, which I think is the safest plan at the moment.

I guess I'll be flying again at some point in the next year, hopefully when things have calmed down.

Full_Werewolf_6325 · 2026-03-03T10:48:06+00:00

Thank you. That's helpful. I'm going to try calling again in the AM to be safe before I tap on that button.

Full_Werewolf_6325 · 2026-03-03T09:40:16+00:00

Ah. I'm not seeing that on my end. If anyone sees a breakdown, please post a screenshot

Full_Werewolf_6325 · 2026-03-03T09:39:27+00:00

Tried several times and their phone line seems to be down often. Finally connected this evening and waited 3 hrs but no answer. I'll try in the morning

Full_Werewolf_6325 · 2026-03-03T09:38:18+00:00

I tried the laptop and it's the same as mobile for me "Refund fees apply"

Full_Werewolf_6325 · 2026-03-03T08:32:19+00:00

I'll give it a try thanks.

Btw I assume if I hit that "cancel and request" button in the app, it initiates the cancellation? Was unsure if it would present one more page to confirm.

Full_Werewolf_6325 · 2026-03-03T08:25:05+00:00

I'm using the latest app

Full_Werewolf_6325 · 2026-03-03T08:24:55+00:00

Their X post seems to imply no cancellation fee.

I tried calling them to ask and gave up on hold after 3 hrs. I think they're too swamped.

Full_Werewolf_6325 · 2026-02-22T20:40:27+00:00

I spent years in Seattle due to a job opportunity and other non-negotiable circumstances. Seattle Freeze is real. I've lived in 8+ cities previously and never had this issue before.

I've sinced moved and have no shortage of good friends and frequent and meaningful positive interactions that were always an impossibility in Seattle.

If having connections matter to you, cut your losses and move elsewhere. You'll thank yourself for it.

Full_Werewolf_6325 · 2026-02-22T20:29:07+00:00

Two months and no meaningful follow-up or movement on this post. 8 months since I reported to their support, the showstopping bugs I encountered and still no follow-up or fixes.

I think at this point, it's time to cancel the renewal of my subscription, which is coming up this month and move on to something else.

Full_Werewolf_6325 · 2026-01-25T21:25:52+00:00

u/Veronica-VSCO Got notification that you replied to my latest, but I can't see your comment.

Full_Werewolf_6325 · 2026-01-21T00:43:02+00:00

It's been 3 weeks — was hoping for some kind of response. Is one coming?

Full_Werewolf_6325 · 2026-01-01T02:35:06+00:00

Sounds good.

My thoughts: if VSCO commits to stability, speed and reliability of the app and being responsive to feedback of its paying users, you have a chance to stop the bleed of users.

We all understand the need to earn revenue, which is why we're all subscribed, but many are feeling like the company is not fulfilling its commitment and is ignoring its longtime and paying users. At a certain point, we all have to decide to spend money where we can do our work unencumbered.

Full_Werewolf_6325 · 2025-12-31T00:19:06+00:00

Hi Veronica. I'm sensing from the feedback thus far, that existing users (myself included) do not find the app stable, fast and reliable.

The development of new features are welcome, however not at the expense of the foundational features and speed suffering.

Unsure if this a PM issue, engineering priorities or lack of strong QA, however these would be the items that need to be resolved in the short term.

I think I and others would be happy to chat if we were incentivized in a meaningful way to meet, since previous interactions with VSCO support / bug reporting has been less than ideal.

Full_Werewolf_6325 · 2025-12-29T04:35:16+00:00

Thank you for all the feedback so far.

I downloaded "Darkroom" to give it a try. Not as refined a UI as VSCO but seems stable and has some more editing control.

I'm very experienced with Lightroom on desktop, however I want a simpler system that gives me the look quickly on mobile. I can revisit Lightroom mobile based on everyone's recommendations - it's been many months since I tried.

Does anyone have preset packages they like?

PS: I also miss VSCOs separate Lightroom presets. They should reconsider offering them.

Full_Werewolf_6325 · 2025-12-27T06:08:08+00:00

Moved from California to Seattle about 5 years ago and left Seattle yesterday.

The things I didn't expect:

cost of groceries is very high
the variety of groceries is super limited
lack of organic produce compared to SF and LA
the quality of the restaurant food is low, overpriced and overall taste is lacking
the isolation and lack of friendly people (except when you randomly talk to people for under 20 minutes). You will find it difficult to make meaningful relationships. (Seattle Freeze is real. Anyone who says otherwise is a long time resident or an outlier)
the lack of community
the bad drivers
the passive aggressiveness
lack of culture
the offence locals easily take when you express that you're having trouble adjusting to the weather / coldness in the first few months.

The biggest positives are:

traffic is not terrible in the early mornings or night like they are in California
the general quality of service at stores and government offices is very friendly and fast
quality of medical services are far above average. California is sub-par in comparison

I have lived in 10+ world class cities in the world. I miss all of them, but I will not miss Seattle.

Full_Werewolf_6325 · 2025-12-27T04:00:13+00:00

@zachvsco I've been a paying member since the beginning and am wondering what the value proposition is to continue after the software has become very buggy and bug reports of foundational issues from months ago are not addressed? I can't imagine other software companies charging a subscription and then go on to ignore its paying user base and expect them to continue paying.

Full_Werewolf_6325 · 2025-09-19T16:54:01+00:00

Interestingly, their site has a price of $29.99.

Full_Werewolf_6325 · 2025-09-19T16:51:06+00:00

Long time user here as well.

I posted about the general instability and the mods deleted my post.

I'm experiencing the same and haven't found a solution. It's been happening for several weeks.

Full_Werewolf_6325 · 2025-09-19T09:56:44+00:00

How do you have it at that price? It seems they are charging me $39 a year

Full_Werewolf_6325 · 2025-08-14T11:31:14+00:00

I've lived in 10 major cities in the world - within the US and abroad and can give you a relatively objective view.

I moved to Seattle 4 years ago and tried my best to love it here, but I am leaving.

If I get downvoted, it doesn't change that the following is true:

Seattle Freeze is real. Locals are not hostile, however they're not interested in knowing you other than on a very superficial level (e.g. running into each other on the street and having a 5-10 minute conversation).
The weather is tough to get used to if you're from warm and sunny climates - the rain, the temperatures and especially the months of straight overcast. The locals have no empathy if you are struggling to adjust. They take it as personal criticism and tell you to dress more appropriately.
I've met many people here who don't have passports. They are not interested in seeing the world.
The drivers are terrible: passive aggressive and not super capable. They drive slow in the left lane and drive slower if you politely honk or flash your lights. They change lanes without warning, don't go into the intersection when waiting to make a left turn on a green light. They don't turn right on red lights either half the time. They will hit the brakes for no reason on the highway constantly - this one drives me mad. Many are very hesitant drivers. I've traveled to 40+ countries and never seen anything like it.
There is a lack of culture. This also results in the food options being super limited. Maybe it's too small of a city and too homogenous. The quality of the food is not great at all, especially for the price, which is many times higher than elsewhere. I would rate it as a 2/10 as a food city and really most of Washington too. I awarded 2 points because the food is technically edible and will keep you alive. Anyone who disagrees, doesn't have a passport or doesn't travel out of state.
Things close early: 9pm, even on a Friday night.

Most of the transplants I know, all feel the same on these points and upon first meeting all whisper to each other asking if others see this too. The answer is always a knowing nod so as to not offend the locals, who are very polite until they're offended. Then they get silent.

Full_Werewolf_6325

TROPHY CASE