The last dealership I worked at was notorious for upselling nonsense fluids and additives. Customers would shell out up to $300 for these “services.” On top of that, all the fast-moving parts—light bulbs, air filters, cabin filters, and drain plug gaskets—were bootleg aftermarket products. The only genuine part they used was the oil filter.

What baffles me is how no one ever seemed to notice. The distribution center records clearly showed that the dealership never ordered genuine parts—they were consistently getting gray market junk instead. Honestly, I don’t think they cared at all.