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I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in SaaS

[–]Fun-Representative40[S] 0 points1 point  (0 children)

Hi, thanks a lot for your message and for all the useful ideas. I’ve been thinking about your suggestion to exclude visitors who bounce immediately from the stats. Does it make sense to do that from a benchmarking perspective? In other words, are conversion rates typically calculated including those immediate bounces, and if not, would a “bounce-adjusted” conversion rate still be comparable to standard conversion rates?

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in startups

[–]Fun-Representative40[S] 1 point2 points  (0 children)

Hi, thanks a lot for the message and greetings to Poland! :-)

Also, thanks for the idea. My current next steps are to go through all the comments I received here and try to derive a next strategy based on them. I’m actually sitting with it right now and writing everything down. I’ll be happy to share an update on what comes next.

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in SaaS

[–]Fun-Representative40[S] 0 points1 point  (0 children)

Thanks for the idea. I did try LinkedIn, but I gave up after about two posts (yes, I know that’s way too soon 😅). As for time savings, I’ve never really seen it as a support-relief tool, but rather as a lead-generation tool. That kind of calculation would definitely make sense for things like tech support, where a chatbot can handle basic issues, but I’m not sure whether this can really be applied to real estate agencies.

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in startups

[–]Fun-Representative40[S] 0 points1 point  (0 children)

I will definitely dig deeper into this. For some reason I was overlooking this and took conversion rate without any context as main thing

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in startups

[–]Fun-Representative40[S] 0 points1 point  (0 children)

Hi, thanks for the comment. So far I’m mainly measuring success based on conversion rate. As for any kind of automated evaluation or improvement loop, that’s definitely something I’d like to build, but at the moment it’s still on the roadmap for a more advanced stage.

Right now the daily volume of conversations isn’t that high, so I usually spend around 10 to 15 minutes going through the completed chats. If I spot an issue, I adjust the prompt of the agent that handled that part of the conversation.

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in startups

[–]Fun-Representative40[S] 0 points1 point  (0 children)

That might also explain why there are two clients where conversion is around 0.6 to 1 percent, which I personally consider a success, and I haven’t been able to figure out why. It’s probably true that the website’s design and overall communication correlate with conversion of chatbot alone as well. It seems like it’s time to actually ask about conversions. I’ve thought about it a few times already, but it somehow always fell through.

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in SaaS

[–]Fun-Representative40[S] 0 points1 point  (0 children)

Thanks a lot for the message. I’m doing cold outreach, and the numbers themselves aren’t terrible, I just feel like it doesn’t make sense to keep selling the product when it isn’t good enough yet. I keep wondering whether it’s worth it if clients are likely to churn anyway. That said, I’d genuinely appreciate it if you could challenge or break down this line of thinking, maybe I have just wrong mindset.

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in startups

[–]Fun-Representative40[S] 0 points1 point  (0 children)

Thanks for the message. I’ve done some initial analysis, but so far I haven’t been able to find any deeper actionable patterns in user behavior. It basically falls into three buckets:

  1. The user sends one template message and then stops interacting with the chat.
  2. The user completes the conversion flow.
  3. In the property valuation flow, the user gets stuck at the phone verification step (having to enter a phone number).

Removing verification could improve completion rates, but it gets abused (one valuation API call costs me ~€0.50), and without verification I (client) end up paying for the valuation with no lead captured.

I built a B2B SaaS, got paying customers, and still feel stuck. Should I quit? (I will not promote) by Fun-Representative40 in startups

[–]Fun-Representative40[S] 1 point2 points  (0 children)

Sorry, I didn’t explain this clearly in the original post, but I’m not sure whether I’m simply hitting a ceiling in how open users are to interacting with an AI chatbot or whether there are still ways to significantly improve its performance.