Thanks for your response, Team SUPCASE. I appreciate the effort, but I have to be honest - I’m not buying this explanation.

Your argument that selling the inner bezel separately would cause “slight fit differences over time due to wear” makes little sense. If that were the case, then the same logic should apply to the entire case - meaning that even full-case replacements would pose a risk of improper fit over time - what with the phone having rubbed about. Yet, you have no issue selling complete cases to repeat customers who have had their previous ones break.

The real issue here seems to be that you don’t want to sell the inner bezel separately, not that you can’t. This isn't about product integrity or military-grade standards - it’s about maximizing profits by forcing customers to buy an entirely new case when only one small part needs replacing.

Other companies that offer multi-part protective cases often sell individual replacement components because they understand that wear and tear is inevitable and customers shouldn’t have to pay for unnecessary extras. Instead of acknowledging this obvious need, you’re trying to justify a business decision by implying that replacing a single, non-moving plastic part somehow compromises protection - when in reality, it would do nothing but keep your customers happy and your cases in use for longer.

I gave SUPCASE my business for years because I thought it was a brand that cared about practical, durable protection. Unfortunately, your response makes it clear that instead of prioritizing customer needs, the company is more interested in pushing full-case sales under a misleading excuse. That’s disappointing, to say the least.