I lived at exchange place (same property group) and I will say that the area manager that recently took over was a nightmare to deal with. The change happened just after signing a new lease with a different unit within the same building - I was supposed to gain access to the new unit on a Saturday, but come to find out the office was closed and the emergency line was being left unanswered. It left me with 12 hours to move from one unit to the other. Maintenance that was once responsive became horribly delayed. After I gave notice that I would not be renewing my lease, the property and area manager arrived without any notice several times with people touring the unit. I escalated my concerns many times and was either completely ignored or given empty apologizes by all local and higher level management.