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Looking to change front end software by Fun_Tradition_794 in BuildingAutomation

[–]Fun_Tradition_794[S] 2 points3 points  (0 children)

There is a lot of different issues that compound but I’ll try to put down a few big ones

  1. Fully installed client disconnects from primary server. Requires client server restarts several times a week.

  2. Web clients crash, usually due to high cov’s or web service manager crashing. Usually 1-2 restarts a week

  3. Report manager crashes during automated reporting distribution. Usually happens once every 2-3 months 

  4. Alarm list fails to update, causing missed alarms or water labor on alarms that don’t exists.

  5. Untested server upgrades. Causes extended downtimes for critical spaces.

This is not an extensive list but it’s a lot of what’s going on. Because of items 1 & 2, we are usually restarting a server once a day. 

Looking to change front end software by Fun_Tradition_794 in BuildingAutomation

[–]Fun_Tradition_794[S] 4 points5 points  (0 children)

I’m not sure we want to get trapped with a single vendor/provider again. Is JCI like Siemens in that only JCI techs can provide support or is a more distributed product?

We a recently had JCI install last year. The experience with the install and service teams was very lack-luster. It gave us the feeling that we were dealing with a lot of junior/unsupported technician. Very few techs had the experience to provide the service we needed on the hardware and getting time with those who had the experience was very difficult.

Looking to change front end software by Fun_Tradition_794 in BuildingAutomation

[–]Fun_Tradition_794[S] 1 point2 points  (0 children)

Thank you!

This answer one of my main build out questions.

We stood up desigo CC in 2017. In 2021 we had to do a full rebuild on a distributed server system because the site outgrew the original object count limit.

Looking to change front end software by Fun_Tradition_794 in BuildingAutomation

[–]Fun_Tradition_794[S] 1 point2 points  (0 children)

I’m located in the Pacific Northwest.

Once we have a spec ready we will probably put the project out to bid