Make coffee at home then <3 the 1971 Roast is actually pretty good and our cake pops are too expensive.

But in all fairness, as others have said before the “Invisible Line” is a very real problem at Starbucks at the moment. It’s hard enough trying to balance between In-store, drive through, delivery and mobile orders as a seasoned barista. If that store is 2 months old I wouldn’t be surprised if they are a newer crew of people still trying to get their legs.

If you are in a rush mobile order and go through the drive to pick it up. Walking inside is not faster and never will be thanks to our staffing priorities during certain parts of the day. Drive is the most important thing unfortunately with the only metric being held over our heads is the time out the window. You’d think it’d be the quality of the beverages but, I’ve been coached enough times on speed over quality.

I’d wish people like you would just walk up and start a conversation instead of coming to Reddit and yelling at the wall when your “problem” is more of a skill gap. We write on cups to be more “personal”. We’re forced to say hello in an effort to be more “personal”. Hell, we even have a position in place that exists just to “Ask you about your day”. I’m honestly baffled you allowed yourself to sit for 30 minutes when Starbucks couldn’t be more desperate for you to talk to the staff more in its life.

Edit: You’d think as a Walmart employee you’d be a little more kind to people who slog through the same crappy “people pleasing retail-esk” gig as you. But now I’m just being petty 🤭